Connection Advisor Intermediate, Remote

1 week ago

Minneapolis, United States Minnesota Visiting Nurse Agency Full time

_SUMMARY_

We are currently seeking a Connection Advisor Intermediate to join our Connection Center team. This full-time role will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.

/Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus /

*Purpose of this position: *Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling, or rescheduling appointments for more complex clinics and services using a call center, electronic health record, and departmental technology. Answers inquiries and questions, troubleshoot basic and more complex issues and provides information as needed.

/A $ 500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

_RESPONSIBILITIES_

Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and proceduresObtains and accurately captures demographic information and patient’s health insurance information provided by the patient or callerCompletes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and proceduresRequests and processes payments for co-pays, pre-pays and outstanding balancesMeets all departmental quality standardsTransfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as neededProvides overflow call coverage for less complex Clinics and/or ServicesPerforms other duties as assigned, but only after appropriate training

_QUALIFICATIONS_

/*Minimum Qualifications: */

High School DiplomaOne year data look-up/data entry experienceTwo years’ experience in customer service involving complex analytical problem-solving skillsOne year experience in a call center with emphasis in a customer service/medical industry.6 Months Connection Advisor experience or specialized clinic experience

-OR-

An approved equivalent combination of education and experience

Title: Connection Advisor Intermediate, Remote

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 240572 #J-18808-Ljbffr

  • Connection Advisor Intermediate, Remote

    Found in: beBee jobs US - 1 week ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    1 week ago

    Minneapolis, United States Hennepin County Medical Center Full time

    SUMMARYWe are currently seeking aConnection Advisor Intermediateto join our Connection Center team. This full-time role will primarily work remotely (days).The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.Shifts will be based on the current business needs and staff seniority.The schedule will be decided following the 6-week training...

  • Connection Advisor Intermediate, Remote

    Found in: beBee S US - 2 weeks ago

    Minneapolis, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    Found in: beBee S US - 2 weeks ago

    Minneapolis, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    Found in: beBee S US - 1 week ago

    Minneapolis, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Outreach, Remote

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Associate

    Found in: beBee S US - 2 weeks ago

    Minneapolis, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Associate

    Found in: beBee S US - 4 days ago

    Minneapolis, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Outreach, Remote

    Found in: beBee S US - 1 week ago

    Minneapolis, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Block Advisors Tax Advisor

    4 days ago

    Minneapolis, United States H&R Block Full time

    **498970BR** **Title:** Block Advisors Tax Advisor **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like...

  • Online Math Teacher

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Intermediate District 287 Full time

    Intermediate District 287 is looking for a Math Teacher to teach full time for our growing Northern Star Online (NSO) program Northern Star Online (NSO) is a collaborative of 15 independent school districts and four educational service agencies. Our goal is to educate secondary students to be lifelong learners by providing high-quality online courses and...

  • VIP Travel Advisor

    1 week ago

    Minneapolis, United States Direct Travel Full time

    Job DescriptionJob DescriptionVIP Travel Advisor – Sabre – Remote Embark on the next step in your career journey with Direct Travel! As a key member of the Corporate Operations team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within...

  • Online SEL Teacher

    Found in: beBee jobs US - 6 days ago

    Minneapolis, Minnesota, United States Intermediate District 287 Full time

    Intermediate District 287 is looking for a qualified teacher for a full time position with Northern Star Online (NSO) Northern Star Online (NSO) is a collaborative of 15 independent school districts and four educational service agencies. Our goal is to educate secondary students to be lifelong learners by providing high-quality online courses and learning...

  • Corporate Travel Advisor

    1 week ago

    Minneapolis, United States Direct Travel Full time

    Job DescriptionJob DescriptionCorporate Travel Advisor – East Region – Sabre – Remote Embark on the next step in your career journey with Direct Travel! As a key member of the East Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for...

  • VIP Travel Advisor

    1 week ago

    Minneapolis, United States Direct Travel Full time

    Job DescriptionJob DescriptionVIP Travel Advisor – West Region – Remote Embark on the next step in your career journey with Direct Travel! As a key member of the Corporate Operations team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients...

  • VIP Travel Advisor

    3 days ago

    Minneapolis, United States Direct Travel Full time

    Job DescriptionJob DescriptionVIP Travel Advisor – West Region – Remote Embark on the next step in your career journey with Direct Travel! As a key member of the Corporate Operations team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients...

  • Online FACS Teacher

    Found in: beBee jobs US - 6 days ago

    Minneapolis, Minnesota, United States Intermediate District 287 Full time

    Intermediate District 287 is looking for qualified Family Consumer Science teachers for a full time position with Northern Star Online (NSO) Northern Star Online (NSO) is a collaborative of 15 independent school districts and four educational service agencies. Our goal is to educate secondary students to be lifelong learners by providing high-quality online...

  • Northern Star Online

    Found in: beBee jobs US - 1 week ago

    Minneapolis, Minnesota, United States Intermediate District 287 Full time

    Intermediate District 287 is looking for Chemistry Teachers to teach part-time for our growing Northern Star Online (NSO) program Northern Star Online (NSO) is a collaborative of 15 independent school districts and four educational service agencies. Our goal is to educate secondary students to be lifelong learners by providing high-quality online courses...