Complaints Handler

Title: Complaint Investigations Tech - 2nd Shift

2nd shift

Role:

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• Support company goal for timeliness of complaint investigations and closures.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Must have good written and oral communications skills.
• Must possess good laboratory practices, including handling of chemicals and biohazardous material.

The Technician will also be responsible for:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

Requirements:

• Must Have basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
• Experience in Medical Device / Biotech Industry is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Fast learner and ability to follow written work instructions of SOPs is preferred.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Manufacturing, Inspection, and Assembly experience.