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Senior Consultant

2 months ago

Charlotte, United States Novant Health Full time

Overview:

The Consultant Senior serves as an internal consultant to Novant Health leadership and staff on large complex system level initiatives. The primary focus of the Consultant Senior is to provide partnership and facilitation to leaders and teams in strategic planning, project/program execution, and/or design or re-design of system-wide Novant Health processes and service offerings. The Consultant Senior is expected to pursue her/his/their work with a high level of energy and steadfastly push self and others for results while supporting the organization in education, application of tools, methods, data collection, analysis, project facilitation, project management, mentoring and coaching junior consultants, and general leadership development in areas related to change management. As a senior level consultant, the senior is expected to provide primary support to system level initiatives autonomously with limited support and guidance from Internal Consulting leadership, while demonstrating the ability to mentor junior consultants.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications:
  • Education: 4 Year / Bachelors Degree, Required.
  • Experience: Minimum five years experience in a consulting, planning, analytics, leadership, or performance improvement role. Significant experience managing teams/projects with significant complexity with a high degree of autonomy, Required.
  • Additional Skills/Requirements (required):.
    • Advanced level knowledge, skills and abilities required:
      • CommunicationLeads discovery process through active listening and dialogue with customers and key stakeholders.
      • Is appropriately assertive with all levels of the organization, offering viewpoints that may be unpopular.
      • Captures, aligns, and effectively ensures agreement of expectations and objectives of engagements.
      • Adapts communication methods and messages for varying stakeholders and levels of leadership.
      • Summarizes results of analyses, assessments, group processes, etc. clearly in written and graphical presentation.
      • Delivers summary of analyses, assessment, group processes, etc. through public speaking.
      • Sees dialogue and discussion with stakeholders as an intervention and plans accordingly.
      • Creates and maintains an inspired vision of the future during all communication, linking work to system and market strategy.
    • Critical Thinking:
      • Reduces large amounts of data and information to tell a story, simplifies understanding for others, and identifies most critical information, while resisting urge for complete data to support decision making.
      • Brings creative ideas and solutions for consideration based on experience or potential feasibility.
      • Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot.
      • Performs layers of analysis to reveal previously hidden insights.
      • Understands and navigates organizational and political climate.
      • Understands values and motivators of key stakeholders, and adjusts approach as needed to accelerate results.
      • Appropriately plans pace/timing of work and progress considering noncontrollable factors.
    • Leadership:
      • Provides leadership to project teams, demonstrating ability to lead through influence and leveraging relationships.
      • Functions in partnership with customer, sharing ownership and accountability for results.
      • Is comfortable working with senior leaders in the organization in a consulting role vs. as "order taker".
      • Embraces teambuilding and possesses interpersonal relationship skills.
      • Negotiates varying wants vs. needs across key stakeholders, forces common understanding of objectives and approach.
      • Acts with courage in confronting difficult situations, is energized by challenging problems and thrives in situations of risk and uncertainty.
      • Recognizes mixed motivation across stakeholders, resistance to change, and seeks to resolve through dialogue and discovery of root cause.
      • Manages conflict/confrontation by addressing head-on, bringing real issues to the surface and finding common ground.
      • Provides timely, relevant, and actionable feedback to customers and colleagues from a place of compassion.
      • Has "thick skin" and does not take conflict, negative feedback, or frustration personally but uses as learning and opportunity to accelerate results.
      • Presents as a calming influence during times of crisis.
    • Special Conditions:
      • Willingness to pursue professional certifications and development opportunities.


Responsibilities:

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".