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Customer Service Representative

2 months ago

Fitchburg, United States Bin There Dump That Full time
Open Position: Dumpster Consultant Wanted

Candidates selected for interview will be contacted directly.

Job Title: Dumpster Consultant

Job Description: At Bin There Dump That, we believe renting a dumpster should ALWAYS be a simple and friendly experience Each experience almost always begins on the telephone. As such, the role of a Dumpster Consultant is to answer the phone with a smile, in a positive manner, while providing stellar customer service. The Dumpster Consultant consults with customers and estimates the appropriate dumpster size needed, based on the customer's project and expectations. The Dumpster Consultant offers waste removal solutions, outlines the unique value of the service that Bin There Dump That provides, and works to establish a great rapport over the phone and build lasting customer relationships. The Dumpster Consultant tracks sales and close ratios and follows up on leads and estimates.

Terms of Employment: The position commences as part-time, scheduled for Mondays, Tuesdays, Thursdays, and Fridays from 1:00 PM to 5:00 PM, and Saturdays from 9:00 AM to 1:00 PM, with the intention of transitioning to a full-time role, operating Monday through Friday from 8:00 AM to 5:00 PM.

Anticipated Start Date: As soon as possible

Location: Fitchburg, MA

Documentation Knowledge: CRM software, computer literacy

Qualifications:
•Computer savvy
•Customer service focused
•Very comfortable speaking on the phone
•Excellent phone etiquette
•Organized
•Friendly
•A people-person
•Trustworthy
•Motivated
•Relatable
•Outgoing

Additional Skills: Professional and personable demeanor. Experience in customer service and sales industry is a plus. Bilingual desired but not required.