Fraud Supervisor

Join TBK Bank

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Provide support to Branch Operations for Fraud related issues. Assist with the administration of these programs by performing the duties below.

Include, but are not limited to, the following:

• Handles more complex and/or escalated customer situations regarding possible fraudulent activity.

• Decision items based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.

• Proactively identify trends or patterns of activity related to fraud claim activity and escalate for appropriate action.

• Monitor financial crime risk management software to detect and prevent fraud.

• Provide maintenance to code fraudulent accounts with appropriate warnings.

• Review consumer/business accounts including transaction history, online banking and bill pay activity for the purpose of investigating and resolving issues.

• Answer phone inquiries regarding fraud activity.

• Work with manager and various police agencies regarding criminal charges and court cases.

• Investigate and process Affidavits of Forgery pertaining to check fraud cases.

• Assist with Monitoring and approval of Mobile Deposit Capture items.

• Assist with ATM image review for fraud.

• Respond to internal/external customer inquiries within 2 hours.

• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.

• Maintain a positive and caring atmosphere for customers and employees consistent with TBK Bank's mission and philosophy.

• Maintain the security and confidentiality of pertinent information and records.

• Continue professional development through training, seminars, membership in professional associations, as applicable.

• Train new employees.

• Monitor and follow up with staff on outstanding fraud claims.

• Develop processes to create efficiencies.

• Responsible for updating and tracking internal Fraud Procedures.

• Responsible for RED Flag Tracking.

• Prepare and submit monthly/quarterly reports.

• Serve as a back-up for ATM Manager duties (ie: deposit review, cash ordering)

• Serve as a back-up for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E.

• Other operational duties as assigned.

• Train new employees.

• Oversee special projects.

• Monitor and follow up with employees on outstanding fraud claims.

• In the absence of the Fraud Manager, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

• High school diploma or general education degree (GED) required.

• Minimum 5 years fraud experience and/or training; or equivalent combination of education and experience.

• Minimum 2 years' experience in a supervisory role.

• Knowledge of MasterCard Operating Regulations and regulations related to financial fraud (Reg E, Reg CC, BSA).

• Ability to read, write and speak English. Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• To perform this job successfully, an individual should have knowledge of database software, spreadsheet software, and word processing software. Ability to use ten key number function and financial calculator required.

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

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