Experience Specialist/Admissions Specialist- CWP Ortho/Sports Med

2 weeks ago

Bloomington, United States The Carle Foundation Full time

Experience Specialist/Admissions Specialist- CWP Ortho/Sports Med

Department:

Orthopedics/Sports Med - CWP Usual Schedule:

8 hr shift between 6:15a-6:30p Regions:

Carle Foundation On Call Requirements:

No Job Category:

Clerical/Admin Work Location:

Carle Bloomington on Trinity Check out this job opening for Carle Providers: Experience Specialist/Admissions Specialist- CWP Ortho/Sports Med

Check out this job opening for Carle Providers: Experience Specialist/Admissions Specialist- CWP Ortho/Sports Med Job Description

Job Description

JOB SUMMARY: The Admissions Specialist manages the scheduling, welcomes patients warmly, collects demographic and critical patient information for patient encounters, ensures insurance verification has been completed and accepts referrals for services and other incoming calls.

EDUCATIONAL REQUIREMENTS None Required

EXPERIENCE REQUIREMENTS Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.

ADDITIONAL REQUIREMENTS High School Diploma/GED preferred or two (2) years of experience in lieu of education

SKILLS AND KNOWLEDGE Knowledge of administrative processes, procedures, claims processing and preparing patient charts. Ability to: Make decisions and solve problems; Understand and implement insurance requirements; Use a multi-line phone system; Troubleshoot and problem solve; Prevent, calm and/or defuse irate callers and patients working with them to identify concerns and properly direct to the appropriate staff. Well-developed written and verbal communication. Excellent customer service and interpersonal communication skills. Understand the important of maintaining confidentiality and HIPAA standards. Knowledge of staff responsibilities to accurately direct callers.

ESSENTIAL FUNCTIONS: Welcomes patients, clients and visitors, determines the purpose of the visit and directs them to the appropriate person or department. Manages the check-in and check-out process, collecting all relevant patient information for services. Schedules visits according to the CMCO scheduling guidelines. Promptly and professionally answers telephone calls. Routes calls appropriately offering voicemail or redirection of calls as needed. Phones staff to meet visitors and directs visitors to reception. Facilitates patient flow and communicates delays with patients and clinical staff. Follows all Practice Policies on safety and security; maintains restricted areas. Appropriately and courteously screens solicitors for relevance to practice needs. Explains financial requirements to patients or responsible parties and collects co-pays and other payments as required. Responsible for keeping the reception area and office area clean and organized. Monitors and requests supplies.

APPLY NOW All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com . Positions are not available for remote work in the state of Colorado. Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical

or Religious

exemption will be permitted.

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