Sales Support Specialist

2 weeks ago

Chesapeake, Virginia, United States Tencarva Machinery Full time
About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is an equipment distributor, engineering and design partner, ISO 9001 manufacturer, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva's various divisions cover 17 states and provide end-to-end, tailored solutions for complex systems within the fluid/solids handling and water/wastewater sectors. Our service offerings include system analysis and design, application engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings.

Summary: Serve as a liaison between the sales team, customers, and other departments such as shipping/logistics, service/repair, and accounting to ensure effective communication and coordination of sales activities. The ideal candidate will be organized, detail-oriented, and have excellent communication skills to ensure efficient coordination with internal teams and external customers.

Essential Duties and Responsibilities include the following:
  • Willingness to learn and train continually with pumps, parts & service. Ability to prioritize/multitask, adapt to ever changing work environment
  • Deliver exceptional customer service while providing technical support and guidance
  • Maintain various records and files, including price catalogs, discount schedules, customer lists, and product catalogs
  • Assume responsibility the order process within our ERP system, beginning with order entry steps followed by individual order requirements
  • Interact and develop relationships with key suppliers to support sales
  • Obtain price quotes from suppliers and supply management groups for resale to customers and provide price quotes for customers.
  • Place orders on applicable vendor websites
  • Create order confirmations and send them to customers
  • Review order acknowledgments for ship dates and pricing discrepancies
  • Monitor inventory and order as needed
  • Help prepare orders for shipment or pick up when necessary
  • Assist in creating proposals, presentations, and sales contracts for customers
  • Ensure the accuracy and completeness of sales orders, purchase orders, etc.
  • Perform follow up to ensure timely shipment of materials and customer satisfaction
  • Handle Return Merchandise Authorizations (RMA's) to ensure proper credit is refunded
  • Other duties as assigned by management
Benefits Include:
  • Paid Time off, including 10 holidays
  • Bonuses
  • Health Insurance, including medical, dental, vision, disability, and life
  • 401(k) & Profit Sharing
  • Employee Assistance Program
Requirements

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience.

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills: Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals.

Computer Skills: To perform this job successfully, the individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook), and internet software.

Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is regularly required to sit and talk or hear. The employee occasionally must stand, walk, use hands to finger, handle, or feel, use a keyboard, and reach with arms and hands. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described herein represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is primarily exposed to an office environment but is occasionally exposed to warehouse/shop conditions. The noise level in the work environment is usually quiet.

This job description is subject to change at any time.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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