Claims Customer Service Advocate II

2 weeks ago

West Columbia, United States US Tech Solutions Full time
Job Description:
  1. 8 hrs. per day/ 40 hrs. per week (Start Time: 7:45am or 8:00am)
  2. ONSITE .
  3. Please list out the top 2-4 PREFERRED/NICE TO HAVE skill sets/qualities: Data Entry Experience Organizational Skills Ability to follow instructions with limited supervision.
  4. Flexibility when daily responsibilities change.
  5. Typical day would like in this role: Dedicated to claims entry for member submitted claims.
  6. Adaptable to Change
  7. Excellent Communication Skills Working well with others and alone

Responsibilities:
  1. Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  2. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  3. Provides feedback to management regarding customer problems, questions and needs.
  4. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
  5. Follows through on complaints until resolved or reports to management as needed.
  6. Maintains basic knowledge of quality work instructions and company policies.
  7. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  8. Maintains all departmental productivity, quality, and timeliness standards.
  9. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Experience:
  1. 2 years-of customer service or call center experience.
Skills:
  1. Excellent verbal and written communication skills.
  2. Strong human relations and organizational skills.
  3. Ability to handle high stress situations.
  4. Good judgment skills.
  5. Strong customer service skills.
  6. Ability to learn and operate multiple computer systems effectively and efficiently.
Education:
  1. High School Diploma or equivalent Required

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.

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