Front Desk Agent

3 days ago

Tucson, United States Omni Hotels Full time

Location:

Tucson National Resort

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

Job Description:

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Bell/Guest Services.

Responsibilities:
  • Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications:
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred

  • Front Desk Agent

    2 months ago

    Tucson, United States HEI Hotels & Resorts Full time

    As a Front Desk agent you will be assisting our guests in their checking in/out process and answering any questions they may have about the resort. Going above and beyond to help enhance their stay by assisting with reservations in our A - Zul restau Front Desk, Agent, PBX Operator, Computer

  • Front Desk Agent

    1 month ago

    Tucson, United States HEI Hotels & Resorts Full time

    As a Front Desk agent you will be assisting our guests in their checking in/out process and answering any questions they may have about the resort. Going above and beyond to help enhance their stay by assisting with reservations in our A - Zul restau Front Desk, Agent, PBX Operator, Computer

  • Front Desk Agent

    2 weeks ago

    Tucson, United States Hacienda Del Sol Resort Full time

    **Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with exceptional service. If you have a passion for great service, we would love to consider you to join our team of...

  • Front Desk Agent

    1 month ago

    Tucson, United States Hacienda Del Sol Resort Full time

    Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with exceptional service. If you have a passion for great service, we would love to consider you to join our team of...

  • Front Desk Agent

    4 weeks ago

    Tucson, United States Hotel Resource Full time

    **Other** **Front Desk Agent - Hotel** Front Desk Agent - Hotel Onin Staffing Tucson AZ **Front Desk Agent - Hotel** **Company:** Onin Staffing **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **Job Requirements** The Front Desk Agent working with the...

  • Front Desk Agent

    2 weeks ago

    Tucson, United States Ashford Hospitality Prime Full time

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know h Front Desk, Agent, Reservations

  • //front Desk Agent/

    7 days ago

    Tucson, United States Gene Fluidics Full time

    We are currently looking for Front Desk Agent full or part-time available (Urgent Hire) **Job Types**: Full-time, Part-time Pay: $23.00 - $25.00 per hour Schedule: - Monday to Friday Work setting: - In-person Work Location: In person

  • Front Desk Agent

    2 weeks ago

    Tucson, United States DoubleTree by Hilton Tucson Airport Full time

    DoubleTree Suites by Hilton Tucson Airport is looking to hire 1 Full Time Front Desk Agent. Duties include but not limited to: - Checking in and out hotel guests - Settle guest bills by way of cash or credit card - Make room keys and key packets - Maintain and be responsible for a cash drawer bank - Assisting guests with a smile - Be attentive and flexible...

  • Front Desk Agent

    7 days ago

    Tucson, United States MMP Properties Full time

    Job Description: This position is responsible for the 100% satisfaction of our guests from check in to check out by fulfilling their requests and creating a positive experience during their stay. Our successful Front Desk Agent’s perform all check in and out procedures, assign and disburse room keys, answer incoming calls, post charges, process cash and...

  • Overnight Front Desk Agent $15.25hr

    1 month ago

    Tucson, United States Aimbridge Hospitality Full time

    The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Agent, Front Desk, Hospitality, Overnight, Bridge

  • Overnight Front Desk Agent $15.25hr

    4 weeks ago

    Tucson, United States Aimbridge Hospitality Full time

    The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Agent, Front Desk, Hospitality, Overnight, Bridge

  • Front Desk Agent Overnight

    2 months ago

    Tucson, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Overnight, Hotel

  • Hotel Guest Service Agent

    3 weeks ago

    Tucson, United States 3 Palms Hotel Tucson Full time

    3 Palms Hotel in Tucson has an opportunities for full time Front Desk Agents with excellent customer skills. The Hotel Front Desk Agent runs reports, takes reservations, welcomes and registers our guests and even serves as a concierge. A caring attitude, a sparkling personality, and a friendly disposition are a must. Flexible schedule preferred, weekends...

  • Front Desk Agent

    1 month ago

    Tucson, United States Hyatt Hotels Corp. Full time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not...

  • Front Desk Agent

    1 month ago

    Tucson, United States Miraval Arizona Resort and Spa Full time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not...

  • Front Desk Agent

    2 weeks ago

    Tucson, United States Miraval Arizona Resort and Spa Full time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not...

  • Front Desk Agent

    4 weeks ago

    Tucson, United States Hyatt Hotels Corp. Full time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not...

  • Front Desk Agent

    1 month ago

    TUCSON, United States Hyatt Full time

    **Description:** At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is...

  • Front Desk Agent

    4 weeks ago

    TUCSON, United States Hyatt Full time

    **Description:** At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is...

  • Front Desk Agent

    3 weeks ago

    Tucson, United States MARRIOTT Full time

    **Scope of Position**: The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered...