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Client Services Analyst

4 months ago

Omaha, United States National Indemnity Company Full time

Company:

NICO National Indemnity Company


As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? As a member of the Berkshire Hathaway Group of Insurance Companies you will find that as well as outstanding opportunities for professionals looking to grow in their careers.

The Client Services Analyst - Technology Support will deliver excellence in customer service to agents, insureds, claimants and others business partners for technology support. Provide customers technology support for company products including assistance in accessing and navigating the website applications and software programs, online access set up, and troubleshooting all products.

This position will be with National Indemnity Company in Omaha NE, and be hybrid after a 12 week training period. Hours for this role will be either 8:30am to 5pm or 10:30am to 7pm. Not always the later shift.

What will you do?

  • Serves as the point of contact for customers on all technology support items. Acts as first point of contact with customer via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and problem solve.

  • Reports errors in the software products used by agency partners and insured and tests the products as necessary to fix outstanding issues.

  • Answers first level underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment.

  • Assists agents navigate online rater question flows and assess submission status. Identifies second and third level underwriting support issues and transfers these issues to the appropriate individuals.

What are we looking for?

  • Bachelor degree in business or related field or equivalent

  • Ability to do basic math

  • 1-2 years related customer service work experience

Who would excel in this role?

  • Someone who can work independently and organize time and resources to handle multiple priorities.

  • Someone who can work with detail and accuracy

  • Someone who has excellent written and oral communication skills and can provide excellent customer service.

We want you to be involved We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees.

We care about your health and wellbeing Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.

Benefits, Perks and more We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for employees and eligible dependents, dedicated Learning & Development program for employees to grow personally and professionally, upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.