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Customer Service Rep

4 months ago

Metairie, United States UASA Full time

If you are a warm, authentic, and passionate person that enjoys working with the public then Solar Refrigeration & Appliance Service, Inc. has a job for you in our Metairie, LA office We are Louisiana's leading appliance service company and proud to be Whirlpool Factory Certified. We offer a range of attractive company perks in addition to our standard benefits
Company Perks:

  • Paid vacations every 5 years for team members
  • Flexible doctor visits with personal leave
  • Bi-monthly lunches
  • Metric bonuses for achieving goals
Company benefits:
  • Health and Dental Insurance
  • Group Hospitalization and Prescription Coverage
  • Short Term & Long Term Disability
  • Life Insurance
  • Paid Leave
  • Paid Holidays
  • Group Retirement Program
We're seeking a candidate with office experience, exceptional communication skills, and superb organizational abilities.

As a Customer Service Representative, you'll be the main point of contact for our customers, managing incoming calls, emails, and service appointment scheduling. This role requires multitasking skills and the ability to build strong customer relationships.

Responsibilities:
  • Answering calls and emails from customers, staff, and manufacturers
  • Gathering accurate customer information when scheduling service appointments
  • Updating customer status with manufacturers, and customers
  • Coordinating and managing schedules with customers and service personnel
  • Verifying warranty coverage for customers
  • Maintaining friendly, reliable, and helpful customer interactions
Qualifications:
  • Minimum one year of customer service or call center experience.
  • Excellent written, verbal, and listening communication skills.
  • Detail-oriented and proactive problem solver
  • Dedicated to providing exceptional customer service and building rapport with customers.
  • Proficient in basic computer functions
  • Collaborative individual with a strong ability to work effectively in a team setting.
  • Willingness to learn and exceed expectations.

If you're interested in joining our established Customer Service team and enjoying these fantastic company perks and benefits, submit your application today

Compensation: $16.00 - $18.00 per hour

As an appliance repair technician, you'll work with anything from dishwashers to microwaves to dryers. In other words, you'll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.