Customer Service Representative
6 days ago
Do you have good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment?
This position manages customer questions and complaints. You will also be asked to process orders, handle modifications, and escalate complaints across a number of communication channels and departments. To do well in this role, you need to be able to remain calm, be flexible, and have experience working with computers.
-Hybrid Work Set-up
Requirements
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests.
- Responds to customer inquiries and concerns. Follow up with customers to ensure customer satisfaction.
- Updates customer service database, and spreadsheets as needed with updated service information.
- Contacts customers for additional information and communicates the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- Maintain accurate records of all internal and external interactions in the appropriate database/system
- Provides informal assistance such as technical guidance and/or training to co-workers.
- Other duties may be assigned.
Qualifications:
- High school diploma or general education degree (GED) required.
- Minimum of two years of customer service work experience required. Call center work experience is a plus, but not required.
- Demonstrated excellent customer service skills, and the ability to convey warmth and appreciation over the phone. Ability to listen and understand inquiries, and to communicate both routine and complex information and instructions.
- Ability to navigate multiple automated systems to research situations, locate information and perform data entry with Microsoft Word, Excel, and Outlook.
- Ability to maintain professionalism in stressful situations.
- Ability to multitask, maintain a high level of concentration, and perform responsibilities with accuracy and in a timely manner.
- Ability to provide superior service to every customer by utilizing all available tools and resources.
- Ability to establish rapport while working through difficult situations
If that sounds like you and you're excited by the idea of joining a world-class team that's passionate about growing together, we look forward to hearing from you. Apply Now
Pyxai Staffing Description
Meet Pyxai
Screening and Recruiting Company - 11-50 employees
Pyxai (pronounced picks-eye) is an innovative technology company focused on bringing the transferable skills (soft skills) of job candidates to the forefront of the hiring process. Resumes do a great job at listing education and experience, but how does anyone knows how well a job candidate communicates, how great they problem solve, or even how flexible they are? At the top of the hiring funnel, these are unknowns and they shouldn't be. Research shows these skills truly hold the key to career success across all industries.
Really think about it. If you're a genius at your job, but you can't communicate well with others, how would that impact you at your job? Here's a clue: misunderstandings or no communication at all creates conflict with others due to misalignments in expectations. Bottom line, poor soft skills lead to inefficiencies and conflicts at work (and in personal life too).
With this in mind, Pyxai specializes in qualifying hard skills and screening for the soft skills most applicable to the role. We do this via our proprietary Video Interviewing technology. We focus on Operation-related jobs from Entry-level roles to Director-level roles. Our hope is to build long-lasting partnerships by providing clients and candidates with powerful data, great service, and valuable information to empower their searches.Learn More
-
Entry Level Customer Service Representative
4 months ago
Rockport, United States STN Inc Full timeSTN Promotions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative Entry Level Customer Service Representative to engage our consumer audience in acquisitions and existing accounts creatively. There is no...
-
Customer Service Representative
4 days ago
Rockport, United States Pyxai, Inc. Full timeJob DescriptionDo you have good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment?This position manages customer questions and complaints. You will also be asked to...
-
Customer Service Representative
5 months ago
Rockport, United States CL THOMAS GROUP Full timeJob DetailsLevel Entry Job Location Speedy Stop # 123 - Rockport, TX - Rockport, TX Position Type Full-Time/Part-Time Education Level Not Specified Travel Percentage None Job Shift Any Job Category Customer Service DescriptionSummary: Every Customer Sales Representative reports to the Store Manager and is responsible for providing Speedy Stop customers with...
-
Customer Service Professional
2 days ago
Rockport, Texas, United States CL THOMAS GROUP Full timeAt CL THOMAS GROUP, we are looking for a highly motivated Customer Service Professional to join our team. The estimated salary for this role is $40,000 - $55,000 per year, depending on experience and qualifications.Job DescriptionThis is a full-time opportunity to provide exceptional customer service in a fast-paced retail environment. As a Customer Service...
-
Customer Service Retail Specialist
23 hours ago
Rockport, Texas, United States Walmart Full timeJob SummaryWe are seeking a motivated and detail-oriented individual to join our retail sales team as a Sales Associate Representative. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment.
-
Food Service Representative
4 months ago
Rockport, United States CL THOMAS GROUP Full timeJob DetailsLevel Entry Job Location Speedy Stop # 123 - Rockport, TX - Rockport, TX Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Job Shift Any Job Category Restaurant - Food Service Description Food Service Representative reports to the Food Service Lead, Food Service Manager. The Food Service Representative is...
-
Patient Service Representative
2 weeks ago
Rockport, United States MaineHealth Full timeDescription Maine Medical PartnersClerical/Administrative SupportReq #: 1356SummarySummary:The Patient Service Representative (PSR) - MMCP MHMG role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other overall general office duties as assigned. The PSR will also collect, verify, enter, and...
-
Patient Service Representative
1 month ago
Rockport, United States MaineHealth Full timeDescription Pen Bay Hospital Clerical/Administrative Support Req #: 8506 For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): * Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. * Current...
-
Patient Service Representative
1 month ago
Rockport, United States MaineHealth Full timeDescription Pen Bay Hospital Clerical/Administrative Support Req #: 8506 For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): * Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. * Current...
-
Customer Service Ambassador
3 days ago
Rockport, Texas, United States CL THOMAS GROUP Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and promoting sales growth.
-
Package Delivery Representative
2 weeks ago
Rockport, Massachusetts, United States United Parcel Service Full timeOverview:United Parcel Service Inc. is a leading provider of logistics and transportation services, dedicated to delivering exceptional customer experiences. Our team is comprised of professionals who share a passion for efficiency, sustainability, and community involvement.Salary: $23.00 per hour,Job Description:As a Seasonal Support Driver, you will play a...
-
Customer Service Associate
3 weeks ago
Rockport, United States Valor LLC Full timeWork at HOP Shops, Home of the World Famous Disco Bathrooms and Disco Bathroom Wedding with over 150 MM views on TT, YT, IG, and seen on popular late night shows. Plus, every bathroom break is a disco party!The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability...
-
Patient Service Representative
1 month ago
Rockport, United States MaineHealth Full timeDescription Pen Bay Medical Center Clerical/Administrative Support Req #: 8518 For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current...
-
Patient Service Representative
3 weeks ago
Rockport, United States MaineHealth Full timeDescription Pen Bay Hospital Clerical/Administrative Support Req #: 12756 For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current...
-
Patient Service Representative
2 weeks ago
Rockport, United States MaineHealth Full timeDescription Pen Bay Hospital Clerical/Administrative Support Req #: 12396 For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current...
-
Patient Service Representative
1 month ago
Rockport, United States MaineHealth Full timeDescription Maine Medical Partners Clerical/Administrative Support Req #: 1356 Summary Summary:The Patient Service Representative (PSR) - MMCP MHMG role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other overall general office duties as assigned. The PSR will also collect, verify, enter, and...
-
Rockport Service
2 months ago
Rockport, United States HEB Grocery Stores Full timeHEB Grocery Stores - Rockport Service [Retail Sales / Team Member] As a Cross Functional Representative at HEB Grocery Stores, you'll: Provide general customer service, production, packaging, stocking, rotation, and sanitation duties across Service, Center Store, and Perishable departments; Answer customer questions about products and assist with product...
-
Customer Service Ambassador
2 weeks ago
Rockport, TX, United States Wal-Mart Stores, Inc. Full timeWe are seeking a positive and customer-focused individual to join our team as a Cashier & Front End Services associate. This role requires someone who can multi-task, provide excellent customer service, and maintain a clean and organized workspace.Job SummaryThe Cashier & Front End Services associate plays a critical role in ensuring that customers have a...
-
rockport, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...
-
rockport, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...
