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Customer Service Team Leader

1 month ago

Owensboro, United States UniFirst Full time

Our Team is Kind of a Big Deal

UniFirst is seeking a reliable and hardworking Customer Service Representative Leader to join our UniFirst Family. As a Team Leader in the Customer Service Department, you will be responsible for providing adequate customer service in a professional manner, handling inbound/outbound customer inquiries, and responsible for tasks associated with customer support. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off We have an immediate opening and provide on the job training.

Pay & Benefits:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Whats in it for you?

Training:

Our Team Partners receive ongoing cross-training, exposing them to different areas of UniFirst. Cross training enhances their performance and assists them with their career potential and advancement.

Work Life Balance:

We offer a 40-hour work week. Enjoy weekends off

Career Growth:

Some companies like to promote from within, we love to

Culture:

Our family culture is what makes UniFirst an organization that stands out from the rest.

Diversity:

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What youll be doing:

  • Assist in monitoring workflow for the Customer Service Area.
  • Assist in training and development of team members.
  • Assist in monitoring and coordinating Customer Service Team to ensure workflow priorities are met, which include but are not limited to, the handling of inbound and outbound calls, keying and filing orders, troubleshooting issues, and processing returns.
  • Work to resolve customer issues and respond in a timely manner, which requires the ability to problem solve and troubleshoot.
  • Assist with the Customer Service process as needed.
  • Provide coverage for the receptionist position on an intermittent basis.
  • Must be willing and able to actively participate in plant-wide safety activities.
  • There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department.
  • Follow all safety policies, HACCP, and medical guidelines.
  • Perform other duties as requested, directed, or assigned.

Qualifications

What were looking for:

  • Associate degree is preferred, or equivalent combination of education and experience.
  • One or more years related experience is required.
  • Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.
  • Should possess proficient typing skills.
  • Experience with AS400 System is beneficial.
  • Ability to work overtime as necessary.
  • Given the nature of a call center environment, there may be circumstances where same day notification of overtime is required.
  • Must possess the ability to effectively communicate verbally and in writing, which includes the ability to effectively present information and respond to questions from managers, employees, and customers.
  • Excellent interpersonal skills and ability to deal effectively with customers, Program Managers, field locations, and corporate support personnel.
  • Must be fluent in English.
  • Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.
  • Must be detailed, possess the ability to prioritize, and have good organizational skills.
  • Self-motivated, with the ability to work independently.
  • Must possess the ability to distinguish between colors.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazines Best Companies to Sell For list and recognized on Forbes magazines Platinum 400 Best Big Companies list. As an 80-year old company focused on annual growth, theres never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws