Lead Contact Representative

3 weeks ago


Washington, United States U.S. Department of the Treasury Full time

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. SPECIALIZED EXPERIENCE GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: Experience applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload to advise taxpayers of their rights and appeals procedures; Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account; Servicing internal and external customers by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements in order to coordinate workflow and resolve related problems; Experience assessing the performance capabilities of employees in order to assign work appropriately experience with organizational office operation, processing and procedures and administrative policies, to support the supervisor or to use when acting as supervisor; Experience utilizing inventory management procedures to control casework and conduct research. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards . #J-18808-Ljbffr



  • Washington, United States U.S. Department of the Treasury Full time

    About the Role:The U.S. Department of the Treasury is seeking a highly skilled and experienced professional to fill the position of Supervisor Contact Representative. As a key member of our team, you will be responsible for overseeing the planning, development, and implementation of technical programs specific to the position being filled.Key...

  • Contact Representative

    2 months ago


    Washington, Washington, D.C., United States Office Of Personnel Management Full time

    Answers incoming telephone calls, correspondence, and provides direct responses to specific inquiries regarding FEHB Programs. These responsibilities require knowledge of the laws and regulations governing the Programs, specific plan provisions, and current information related to enrollment and to insurance administrative systems. Assists in Group...


  • Washington, United States U.S. Department of the Treasury Full time

    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To...


  • Washington, United States U.S. Department of the Treasury Full time

    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov . Federal experience is not required. The experience may have been gained in the public sector, private sector, or Volunteer Service . One year...


  • Washington, United States U.S. Department of the Treasury Full time

    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To...


  • Washington, United States Kitsap Credit Union Full time

    Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the...


  • Washington, United States Kitsap Credit Union Full time

    Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the...


  • Washington, United States Office of the U.S. Trade Representative Full time

    About the RoleWe are seeking a highly skilled and experienced Criminal Investigator - Protection Specialist to join our team at the Office of the U.S. Trade Representative. As a key member of our security team, you will be responsible for providing executive protection services to our clients, including the U.S. Trade Representative.Key...


  • Washington, United States Kitsap Credit Union Full time

    About the RoleKitsap Credit Union is seeking a seasoned Contact Center Director to lead our East Bremerton, WA location. As a key member of our team, you will be responsible for the strategic execution of Contact Center operations, ensuring the highest level of member satisfaction and meeting Service Level Agreements (SLA).Key ResponsibilitiesLeadership and...

  • Sales Representative

    3 weeks ago


    Washington, United States Précis AI Full time

    PrécisAI is the leading SaaS platform provider for public relations and communications professionals to leverage generative AI by creating high-quality deliverables in half the time, while ensuring privacy and retention of hard-earned IP from source documents. PrécisAI is quickly growing and looking for a confident, self-motivated, and driven Sales...


  • Washington, United States ECI Group Full time

    Job DescriptionJob DescriptionWe are an expanding promotional sales firm looking for an Entry Level Sales Representative. We specialize in promotional sales campaigns for top-tier, nationally recognized companies. Due to our upcoming expansion plans, we are in immediate need of an energetic Entry Level Sales Representative to work with us, helping market and...


  • Washington, United States ECI Group Full time

    Job DescriptionJob DescriptionWe are an expanding promotional sales firm looking for an Entry Level Sales Representative. We specialize in promotional sales campaigns for top-tier, nationally recognized companies. Due to our upcoming expansion plans, we are in immediate need of an energetic Entry Level Sales Representative to work with us, helping market and...


  • Washington, United States Highlight Technologies Full time

    About the RoleWe are seeking a highly skilled Contact Center Knowledge Manager to join our team at Highlight Technologies. As a key member of our organization, you will be responsible for maintaining and developing our contact center knowledge management processes.Key ResponsibilitiesMaintain Contact Center Knowledge Management Processes: Develop and...


  • Washington, United States CGS Federal (Contact Government Services) Full time

    Job Summary:We are seeking a highly skilled Hindi Document Review Attorney to join our team at CGS Federal (Contact Government Services). As a key member of our document review team, you will be responsible for reviewing and analyzing large volumes of documents in Hindi, ensuring accuracy and attention to detail.Key Responsibilities:Fluency in Hindi and...

  • Site Lead

    1 month ago


    Washington, United States Vectrus Full time

    Overview The site lead position will be responsible for the design, implementation and performance of projects or tasks in accordance with Task Order requirements. The site lead position will Manage Task Order performances through effective leadership of the site, to include compliance with quality and safety/environmental standards. Responsibilities The...

  • Sales Representative

    2 months ago


    Washington, United States Ensemble IP Full time

    Job DescriptionJob DescriptionThe inside Sales Representative is responsible for generating subscription sales of Quartet, a web-based patent search platform for patent professionals. The software is licensed on a per-seat, annual basis to patent lawyers, patent examiners, patent analysts, patent searchers, technology transfer managers, patent managers,...

  • Sales Representative

    1 month ago


    Washington, United States Ensemble IP Full time

    Job DescriptionJob DescriptionThe inside Sales Representative is responsible for generating subscription sales of Quartet, a web-based patent search platform for patent professionals. The software is licensed on a per-seat, annual basis to patent lawyers, patent examiners, patent analysts, patent searchers, technology transfer managers, patent managers,...


  • Washington, United States LMI Aerospace Full time

    We are currently seeking a Customer Service Representative (CSR). The CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relat Customer Service, Customer Service Representative, Representative, Delivery, Retail, Manufacturing


  • Washington, United States 1-800 WATER DAMAGE of Southeast Michigan Full time

    Being part of the Cruise Contact Centre administration team, you will ensure that the company’s high standards are maintained by delivering exceptional customer service to our clients once they have made a booking. You will be passionate about cruisingand willbe able to relate to the customer about their holiday and to meet your client's individual...


  • Washington, United States Highlight Technologies Full time

    About the RoleHighlight Technologies is seeking a highly skilled Knowledge Manager to support our contact center operations. As a key member of our team, you will be responsible for maintaining and optimizing our knowledge management processes to ensure seamless customer interactions.Key ResponsibilitiesProcess Optimization: Develop and maintain contact...