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Lead Store Associate
4 months ago
** Lead Store Associate**
** | State College, PA, United States**
Posted Date 3/01/2022 Description **Summary** The Lead Dispensary Associate is responsible for assisting the Dispensary Management team in all operational aspects of running the dispensary and ensuring each patient receives outstanding service by providing a positive and friendly environment. Assist Patients and Customers with their personal needs, maintain solid product knowledge, and always provide the highest level of customer service.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
* Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to inventory management.
* Assist the Dispensary Manager and the Dispensary Assistant manager in all activities and responsibilities related to Standard operating procedure compliance and training.
* Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to opening and closing the dispensary.
* Provide exceptional customer service in accordance with established standards.
* Develop and maintain rapport with our Patients, vendors, service providers and staff.
* Ensure Patients concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.
* Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.
* Communicate the effects of different types of cannabis to Patients clearly and effectively.
* Ring up sales on Point of Sale System and process cash transactions.
* Ensure strict controls to protect organization assets at the direction of management.
* Set up and break down display cases daily. Assist in display maintenance and housekeeping.
* Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
* Facilitate the new membership and Patient renewal processes.
* Perform data entry and manage the Patient database.
* Dispensing medical cannabis in Medical Marijuana Use Registry.
* Answer phone calls and forward to the appropriate staff member.
* Book appointments for Patients for services they request.
* Maintain a current stock of Educational materials, new patient folders etc.
* Frequently maintain dispensarys cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
* Maintain a positive work environment conducive to trust and respect.
* Maintain strictest confidentiality in compliance with HIPAA guidelines.
* Perform other related work as required.
**Competencies**
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate pe
