Remote Technical Support Representative
1 month ago
Description
We're looking for a
Remote Technical Support Representative , working in
Insurance
industry in
Atlanta, Georgia, United States .
Take inbound calls.
Response promptly to technical questions from retail stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
Perform escalation and follow-up processes to ensure timely resolution of reported issues.
Use related online diagnostics for troubleshooting; incidents are tracked in a case tracking system.
Take live trouble-shooting calls daily 100% of the time.
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