Evening Client Care Specialist

4 weeks ago


Avon, United States Care To Change LLC Full time

Hours Generally Mon- Thursday 3-9pm, with some options for additional coverageBenefits/PerksCompetitive CompensationPaid Time Off401KJob SummaryWe are seeking a Evening Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.ResponsibilitiesReceive a high volume of inbound calls and emailsIdentify the reason for the customers call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team requirementsAttend team meetings during the day as scheduledQualificationsHigh school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferredComfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively#J-18808-Ljbffr

by Jobble



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