Current jobs related to Customer Success Manager - Baltimore - Hello Insight

  • Customer Success Manager

    4 weeks ago

    Baltimore, Maryland, United States Bridgeway Benefit Technologies Full time

    Job DescriptionBridgeway Benefit Technologies is seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for fostering strong relationships with our customers, ensuring their satisfaction with our SaaS benefit administration platforms and related services, and identifying...

  • Senior Customer Success Manager

    1 month ago

    Baltimore, Maryland, United States CDK Global Full time

    Job SummaryThe Senior Customer Success Manager is a key role at CDK Global, responsible for driving client satisfaction and success. This position requires a strong understanding of client needs and the ability to develop strategies that maximize adoption and utilization of CDK solutions.Key ResponsibilitiesAssist clients in defining their strategy around...

  • Customer Success Specialist

    4 weeks ago

    Baltimore, United States Hortiheroes Full time

    The Customer Success Specialist is responsible for ensuring the organization and resourcing of daily tasks. This role will be the SAP super user, focus on continuous improvement, and provide department support as needed to ensure customer success. This role is out of our Chicago office, hybrid 4 days a week (Mon-Thur). Ready to help build a better future for...

  • Customer Success Representative

    2 weeks ago

    Baltimore, Maryland, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a successful business that generates system-driven income?As a Customer Success Representative with Symmetry Financial Group, you will have the opportunity to work with clients who are genuinely interested in our services, and earn uncapped...

  • Client Success Manager

    2 days ago

    Baltimore, United States CreditXpert Full time

    Job DescriptionJob DescriptionDescription:CreditXpert, the predictive credit score insight platform, helps mortgage lenders leverage credit to extend better, more compelling financing options to every applicant. With its enterprise-ready SaaS platform, CreditXpert helps lenders identify an applicant's near-term credit score potential, generate detailed...

  • Entry Level Customer Success Opportunity

    4 weeks ago

    Baltimore, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • Customer Success Career Training Program

    2 months ago

    Baltimore, United States Year Up Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • Entry Level Customer Success Opportunity

    4 weeks ago

    Baltimore, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • Entry Level Customer Success Opportunity

    4 weeks ago

    Baltimore, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...

  • Client Success Associate

    4 weeks ago

    Baltimore, Maryland, United States Ram Supply Company Inc Full time

    Job Title: Client Success ExecutiveJoin Ram Supply Company Inc as a Client Success Executive and be part of a dynamic team that supports our client base in Maryland, Northern VA, and D.C. markets.Job SummaryWe are seeking a highly motivated and customer-oriented individual to join our team as a Client Success Executive. As a key member of our client service...

  • Client Success Associate

    3 months ago

    Baltimore, United States Arena Full time

    About the Role: As the Client Success Associate, you are a motivated and detail-oriented individual, who is passionate about customer satisfaction and eager to dive into the world of data analysis and customer support. You will be responsible for overseeing the data ingest process, conducting data analysis, providing customer support through systems and...

  • Client Success Associate

    5 months ago

    Baltimore, United States Arena Analytics Inc Full time

    About the Role: As the Client Success Associate, you are a motivated and detail oriented individual, who is passionate about customer satisfaction and eager to dive into the world of data analysis and customer support. You will be responsible for overseeing the data ingest process, conduct data analysis, provide customer support through systems and other...

  • Client Success Associate

    2 weeks ago

    Baltimore, Maryland, United States Arena Analytics Full time

    Job Title: Client Success AssociateWe are seeking a highly motivated and detail-oriented Client Success Associate to join our team at Arena Analytics.Job SummaryThe Client Success Associate will be responsible for overseeing the data ingest process, conducting data analysis, providing customer support through various communication channels, and collaborating...

  • Client Success Associate

    3 weeks ago

    Baltimore, Maryland, United States Arena Analytics Full time

    Job Title: Client Success AssociateWe are seeking a highly motivated and detail-oriented Client Success Associate to join our team at Arena Analytics. As a Client Success Associate, you will play a critical role in ensuring the success of our clients by providing exceptional support and data analysis services.Key Responsibilities:Data Analysis: Assist in...

  • District Partner Success Leader

    7 days ago

    Baltimore, Maryland, United States Concentric Education Solutions Full time

    About the RoleThe Vice President, District Partner Success, will lead a national team of customer success professionals responsible for implementing the product portfolio to realize the full value of their solutions, driving increased engagement, higher retention, and revenue growth across the business portfolio.This high-visibility role will report directly...

  • Customer Experience Manager

    4 weeks ago

    Baltimore, Maryland, United States IKEA Full time

    About the RoleWe're seeking a talented Customer Experience Manager to lead our remote customer meeting team in Nottingham, MD. As a key member of our team, you'll be responsible for driving exceptional customer experiences and building high-performance teams.Key ResponsibilitiesDrive customer experience excellence by leading and developing high-performing...

  • Customer Service Manager

    4 weeks ago

    Baltimore, Maryland, United States Michaels Stores Full time

    Job Title: Customer Service ManagerMichaels Stores is seeking a highly skilled Customer Service Manager to lead our front-end operations and deliver exceptional customer experiences. As a key member of our store team, you will be responsible for managing and executing effective customer service strategies, leading omnichannel processes, and maintaining store...

  • Customer Service Manager

    3 weeks ago

    Baltimore, Maryland, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our front-end operations and deliver exceptional customer experiences in our store. As a key member of our team, you will be responsible for managing and executing effective omnichannel processes, maintaining store recovery standards, and ensuring compliance with company policies and...

  • Student Success Specialist

    3 days ago

    Baltimore, Maryland, United States University of Maryland, Baltimore Full time

    Job Summary:The University of Maryland, Baltimore is seeking a highly skilled and dedicated Student Success Senior Specialist to join our team. This role will play a critical part in supporting the health, wellbeing, and success of students.Key Responsibilities:Provide direct and indirect assistance, leadership, and response on behalf of the Chief Student...

  • Account Coordinator, Client Success

    2 weeks ago

    Baltimore, Maryland, United States Moore DM Group Full time

    About the RoleWe are seeking a highly skilled Account Coordinator, Client Success to join our team at Moore DM Group. As a key member of our account team, you will play a critical role in supporting the creation and submission of request documents, including creative briefs, insertion orders, and concept memos.Your Key ResponsibilitiesAssist the account team...

Customer Success Manager

2 months ago

Baltimore, United States Hello Insight Full time

Job Title: Customer Success Manager (HI Member Success) Location: Fully Remote with in-person team meetings a few times a year Job Type: Full-time employee; strict no-Moonlighting policy Compensation: The starting salary is $60K annually, with the option of an additional performance-based annual bonus. Health and dental insurance benefits are offered. Reports To: Director of Member Success Company: www.helloinsight.org About Hello Insight Hello Insight (HI) helps youth-serving organizations better understand, enhance, and share their impact as nurturing environments for social and emotional learning — a key predictor of academic success, career readiness, well-being, and long-term thriving. Through our online, shared measurement platform, we are committed to revolutionizing evaluation while building a learning community that is diverse, inclusive, and accessible. We seek to ensure that our members have access to information and collective insights that are relevant, representative, and easy to put into practice. Moreover, we are continually learning from, elevating, and investing in the voices of young people as part of our ongoing development as a company. Positions Overview Our Customer Success Team (known internally as the Member Success Team) provides resources to support successful survey implementation, data interpretation, program enhancement, and stakeholder engagement among our growing membership base. This includes working closely with youth-serving staff at varying organizational levels to provide information, training, data collection, and reflection support that helps them attain significant value throughout their member journey. We are seeking a skilled relationship manager who can provide the highest level of service and product support for Hello Insight’s nonprofit organizations who purchase access to our surveys and platform. This MS Manager will focus on each subscriber’s HI implementation and support strategy throughout their member journey. Key Responsibilities Customer-Centric Relationship Management: Develop a trusted advisor relationship with customers through proactive, timely, and engaging communication that shepherds them through the journey, using their Hello Insight tools. Subscription Use Strategy: Collaborate with customers to define appropriate goals and implementation strategies in order to execute product engagement and adoption. Subscription Lifecycle Management: Lead highly engaging onboarding/training, prep and monitor data collection in collaboration with our MS Support Team, review reports and provide reflections/data insights, and identify opportunities to enhance product use. Tracking/Documenting/Reporting: Monitor account pipelines — customer activity including milestones and metrics, outreach/engagement, and timely technical assistance — in collaboration with the Member Success Support team. Contribute to monthly/quarterly reports on customer engagement and outcomes. Cross-Team and Functional Team Collaboration: Collaborate with MS Director, Managers, and Support Team to ensure seamless customer experience and product use; contribute observations, feedback, and recommendations to Product and Learning Teams to facilitate ongoing product development/enhancements; share insights across all teams to improve overall customer experience. Membership Expansion: Identify member renewal, upsell, and expansion opportunities in collaboration with the Outreach (Sales) Team. Qualifications Bachelor’s Degree and at least 4 years of relevant experience Proven experience in relationship management with exceptional customer engagement skills, customer-centric approach and ability to lead customers in a consultative manner Deep understanding of youth-serving organizations, including best practices related to youth surveying, measuring outcomes, and strengthening evaluation and learning capacities Strong aptitude for technical software products, information management, and data monitoring; Proficiency in Slack, HubSpot, Notion, Google Workspace are a major plus Highly-skilled facilitator who can prepare and deliver impactful presentations and training for targeted audiences Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams Strong cross-cultural understanding and experience working collaboratively with diverse groups of people Significant experience in managing the engagement and training of nonprofit organizations, including a proven track record of building strong relationships with staff in varied roles Salary: Option of an additional performance-based annual bonus. #J-18808-Ljbffr