Customer Support
4 weeks ago
Job Description
Job Description
Are you a dynamic leader with a passion for delivering exceptional customer experiences? We are seeking a skilled
Customer Support and Marketing Manager
to join our team and elevate our customer support operations.
OUR COMPENSATION PACKAGE INCLUDES:
A competitive base salary dependent upon experience.
Bonus eligibility.
A generous PTO program with all major holidays off.
Paid time off between Christmas Eve and New Year Day.
Health insurance compensation.
YOUR RESPONSIBILITIES
Enhance Customer Service : Drive improvements in customer service by creating engaged customers and fostering organic growth.
Issue Resolution : Take ownership of customer issues, ensuring they are followed through to resolution.
Industry Awareness : Stay informed about industry developments and apply best practices.
Resource Management : Optimize resource utilization to meet targets.
Issue Resolution : Take ownership of customer issues, ensuring they are followed through to resolution.
WHAT SKILLS DO WE EXPECT YOU TO HAVE?
Proven experience as a
Customer Service Manager , Retail Manager, or Assistant Manager.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Excellent computer skills.
Develop and execute online marketing campaigns across channels such as email, social media, and search engines.
Create and publish content for our website and social media channels that is engaging, informative, and aligned with our brand values.
Strong analytical and problem-solving skills.
Excellent time management and organizational skills.
A passion for customer service and online marketing.
WHAT WOULD MAKE YOU STANDOUT
Formal education or training in marketing, communications, or a related field
At least 2 years of experience in customer service and online marketing
Familiarity with online marketing channels such as email, social media, and search engines
Proficiency in Word and Excel
Minimum of a High School Diploma or equivalent
VSC is an equal opportunity employer, meaning we do NOT discriminate base on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military service.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Company Description VSC is one the Midwest's largest integrators of technology in K-12 educational institutions.
Company Description
VSC is one the Midwest's largest integrators of technology in K-12 educational institutions.
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