Senior Systems Support Engineer

3 weeks ago


Durham, United States JobRialto Full time
The Role

Ideal candidates will have a background in either systems engineering or software engineering with a desire to learn and understand the other or previous experience as a systems engineer or SRE. We are looking for a Systems Thinking Leader who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, and automation.

The Team

Our Application Systems Engineering Support Group within Enterprise Infrastructure combines Operations Excellence with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation and Observability. The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges.

The Expertise You Have

Bachelor's degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master's degree a plus

2+ years of hands-on experience with monitoring and management tools (AWX/Ansible, Rundeck, Datadog, Splunk, Grafana, etc.) and building automation

Experience with Windows and Linux Operating systems including patch management and upgrades

Experience using CI/CD Tools (primarily Jenkins) and the backend code executed by it

Experience with building and operating highly resilient platforms in Azure/AWS Cloud environments

Experience in Cloud development (Azure or AWS) using Python, shell scripting, PowerShell etc. and cloud migration skills a plus

Hands-on experience with Kubernetes (AKS, EKS, RKS) and container orchestration is a plus

COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working - Post Pandemic

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Education: Bachelors Degree

Additional client information:

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