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Paratransit - Operations Manager

3 months ago

Raleigh, United States RATP Dev USA Full time
Description

Developmental Experiences & Educational Training
  • Service planning - through college education, planning role, shadowing/mentoring
  • Budget preparation - college course work, working budget sessions w/budget officer and procurement - forecast based on past, present and future growth; FTA Financial Management Oversight workshop; partner with existing SME on topic
  • Procurement processes - working knowledge through training and/or shadowing
  • Emergency Preparedness Plan - NTI, APTA, DOT, state and local agencies, company SME, Homeland Security
  • Scheduling - in-depth knowledge of scheduling process - NTI run-cutting class, APTA run-cutting class, TSI courses; knowledge of scheduling software via vendor education; in-house SME's
  • Triennial Review - attend FTA workshop; QAR audit review; mentorship
  • Customer Service - on-line training videos; NTI training course, local consultants
  • Leadership Classes - communications, public speaking, team building (through Employment Associations, participation in federal and state associations, private organizations, local colleges, NTI)
  • Labor - Federal Mediation Conciliation Services provides training; hands-on by attending with labor negotiations, shadowing other management on grievance procedures; must understand labor contract
  • Title Six of Civil Rights Act- NTI class; NTA, QAR's
  • Public policy - mentorship, involvement in community; college courses
  • KPI training
Physical Demands:
  • Ability to exert up to 100 pounds of force occasionally. Physical activity includes, but is not limited to: driving company vehicles; operating radio, computerized farebox, head signs and computer keyboard; handling, holding, lifting passenger packages; hearing passengers' requests; locking, opening, climbing, balancing, bending, squatting, twisting, rotating, kneeling, vision (both near and far), speaking/signaling, reaching, pulling/pushing: right sided acceleration/air brake food pedals; sliding left sided window at driver's seat, mirrors to adjust inside/outside of vehicle; destination sign; sun visor; levers/buttons/switches needed to operate bus/make adjustments to parts of bus during pre-trip inspection; lap seat belt; bus seats up/down to access wheelchair areas on wheelchair accessible buses; emergency hatch to open and close in case of an emergency (rare) or if air conditioning failure; spring releases underneath seats, occasional pushing of wheelchair of at least 100 pounds, reaching below waist, waist to shoulder, above shoulder, repetitive motion of wrists, hands, arms, and/or fingers, unlocking while operating various switches and door handles; operating lift; removing items left on the bus by passengers; seeing that passengers are seated before moving bus into traffic; sitting on seat while driving; standing, walking to operate wheelchair lift; talking to answer passenger questions and to announce destination stops; turning pages of route manual; and writing to document accidents, incidents, vehicle defects, etc. Sedentary work. Ability to see, talk, finger dexterity for data entry. Ability to look at a computer screen for long periods. Weightlifting Restrictions: Must be able to lift up to Twenty-five (25 lbs.) (Dumping fare boxes)
Mental Demands:

Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts, instructions; legal documents, ordinances and statutes; specifications.
  • Ability to perform shop math and complete general mathematical functions.
  • Ability to write reports, financial reports, memos, letters, instructions and procedures.
  • Ability to speak publicly, conversant in theory and practices of discipline.
  • Ability to analyze data and develop conclusions.
  • Ability to identify and resolve problems.
Work Environment:

Daily outdoor work includes but is not limited to exposure of; dampness, dirt, noise, temperature extremes, vehicle fumes, petroleum products, chemicals, vehicle vibrations, difficult customers, traffic, road and inclement weather conditions.

Requirements

Developmental Experiences & Educational Training
  • Service planning - through college education, planning role, shadowing/mentoring
  • Budget preparation - college course work, working budget sessions w/budget officer and procurement - forecast based on past, present and future growth; FTA Financial Management Oversight workshop; partner with existing SME on topic
  • Procurement processes - working knowledge through training and/or shadowing
  • Emergency Preparedness Plan - NTI, APTA, DOT, state and local agencies, company SME, Homeland Security
  • Scheduling - in-depth knowledge of scheduling process - NTI run-cutting class, APTA run-cutting class, TSI courses; knowledge of scheduling software via vendor education; in-house SME's
  • Triennial Review - attend FTA workshop; QAR audit review; mentorship
  • Customer Service - on-line training videos; NTI training course, local consultants
  • Leadership Classes - communications, public speaking, team building (through Employment Associations, participation in federal and state associations, private organizations, local colleges, NTI)
  • Labor - Federal Mediation Conciliation Services provides training; hands-on by attending with labor negotiations, shadowing other management on grievance procedures; must understand labor contract
  • Title Six of Civil Rights Act- NTI class; NTA, QAR's
  • Public policy - mentorship, involvement in community; college courses
  • KPI training
Physical Demands:
  • Ability to exert up to 100 pounds of force occasionally. Physical activity includes, but is not limited to: driving company vehicles; operating radio, computerized farebox, head signs and computer keyboard; handling, holding, lifting passenger packages; hearing passengers' requests; locking, opening, climbing, balancing, bending, squatting, twisting, rotating, kneeling, vision (both near and far), speaking/signaling, reaching, pulling/pushing: right sided acceleration/air brake food pedals; sliding left sided window at driver's seat, mirrors to adjust inside/outside of vehicle; destination sign; sun visor; levers/buttons/switches needed to operate bus/make adjustments to parts of bus during pre-trip inspection; lap seat belt; bus seats up/down to access wheelchair areas on wheelchair accessible buses; emergency hatch to open and close in case of an emergency (rare) or if air conditioning failure; spring releases underneath seats, occasional pushing of wheelchair of at least 100 pounds, reaching below waist, waist to shoulder, above shoulder, repetitive motion of wrists, hands, arms, and/or fingers, unlocking while operating various switches and door handles; operating lift; removing items left on the bus by passengers; seeing that passengers are seated before moving bus into traffic; sitting on seat while driving; standing, walking to operate wheelchair lift; talking to answer passenger questions and to announce destination stops; turning pages of route manual; and writing to document accidents, incidents, vehicle defects, etc. Sedentary work. Ability to see, talk, finger dexterity for data entry. Ability to look at a computer screen for long periods. Weightlifting Restrictions: Must be able to lift up to Twenty-five (25 lbs.) (Dumping fare boxes)
Mental Demands:

Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts, instructions; legal documents, ordinances and statutes; specifications.
  • Ability to perform shop math and complete general mathematical functions.
  • Ability to write reports, financial reports, memos, letters, instructions and procedures.
  • Ability to speak publicly, conversant in theory and practices of discipline.
  • Ability to analyze data and develop conclusions.
  • Ability to identify and resolve problems.


Work Environment:

Daily outdoor work includes but is not limited to exposure of; dampness, dirt, noise, temperature extremes, vehicle fumes, petroleum products, chemicals, vehicle vibrations, difficult customers, traffic, road and inclement weather conditions.