IT Software Support Specialist

3 weeks ago

Richmond, United States Cynet Systems Full time
Job Description:
  • This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at the Office of the Governor and Administration.
  • This includes but is not limited to direct technical support for all IT-related equipment owned and operated by the Administration Cabinet, their staff, the Office of the Governor, and the Lieutenant Governor.
  • This includes workstations, management, and vendor.
  • This position will also assist the AITR for the Office of the Governor, act as, and support the agency-owned hardware and software, oversee incidents and service requests, account administration, and perform any other responsibilities necessary to keep the administration and Commonwealth information systems running smoothly.
  • Experienced Application hands-on support Business working in the technology space.
  • Strong passion for user experience and a keen eye for product design to deliver on user needs.
  • With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.
  • 5+ years of Technology experience with strong domain expertise in Customer Relationships, Digital Service space.
  • Used Data Analytical tools like Dataverse, Microsoft Excel, Pivot tables.
  • Strong command of written and verbal communication skills.
  • Experience in identifying business opportunities based on analytics data, market trends, user research, and benchmark testing results.
  • Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout.
  • Proficient in gathering requirements from Business stakeholders and understanding project/business goals.
Responsibilities;
  • Experience in providing information technology technical support either in hardware, software or some other IT.
  • Demonstrated ability to ability to interpret complex information and provide informed analyses.
  • Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.
  • Requires excellent written and verbal skills as well as IT savvy to assist customers.
  • Demonstrated ability to use Microsoft Office suite.
  • bility to help set up enterprise client calls and coordinate technical setup Required.
  • Bachelor's degree in Information Technology, Computer Science or related field Required.
  • Demonstrated ability to communicate effectively both orally and in writing Required.

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