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Defined Benefit Calculation Specialist

4 months ago

Merrimack, United States Fidelity Investments Full time
Job Description:

The Role

Do you like to solve problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and the drive to constantly be innovating? Do you have a desire to help research and resolve participants questions? Do you have a passion for mathematics, analytics, and Excel? If so, the Senior Pension Administrator role may be the role that is right for you

The Purpose of Your Role

Under general supervision, the Senior Pension Administrator will be responsible for the accurate and timely processing of moderate to high complexity calculations in a single or multi-client environment. As an experienced processor, in addition to normal responsibilities, this individual will be charged with the following:
  • Monitoring their respective work queues and providing direction to ensure that all aging work items and/or calculations are resolved in conjunction with the service level agreement timeframes.
  • Validating and updating User Procedure Documentation (UPD).
The Expertise and Skills You Bring
  • Bachelor's Degree or equivalent work experience
  • Strong math, analytical and intuitive skills
  • Demonstrate initiative in solving problems and implementing solutions
  • Strong analytical and intuitive skills
  • Motivated and committed to excellence; positive demeanor and "can do" work ethic
  • Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
  • Ability to adapt to a constantly evolving environment
  • Strong interpersonal skills and attention to detail
  • High integrity and discretion to ensure the confidentiality of private client and participant data
  • Strong written and verbal communication skills
  • Strong Excel and PC Software skills (i.e., Outlook, and Word)
The Value You Deliver

The Senior Pension Administrator must interact with a diverse group within Fidelity, which may include client contacts and participants, and is a key contributor to the team environment and services provided to Fidelity's client base.

The Senior Pension Administrator will use product and client specific procedures when researching inquiries and/or processing calculations to ensure accuracy and timeliness of all work.
  • Manually calculate and review pension benefits for plan participants
  • Manage urgent client critical issues and act as a liaison between the client and employee to solve inquires in a one and done manner
  • Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits
  • Provide support to internal Client Service Functional Teams (Audit & Control, Client Managers)
  • Support monthly testing of various systems upgrades and releases
  • Participate in special departmental projects
  • Provide back-up coverage for other team members as needed


Certifications:

Category:

Operations, Transaction Processing

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).