Guest Services Lead

Guest Services Lead page is loaded **Guest Services Lead**

**Guest Services Lead**

locationsChicago, IL time typeFull time posted onPosted Today job requisition idREQ179464 **About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table

The right candidate will have a passion for fashion, culture, food and wine, art, and music The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable.

A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).

JOB DUTIES Takes great pride in offering helpful, friendly service at all times Greets and assists all guests and property personnel in an efficient and courteous manner Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property and Atlanta Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning

Supports and promotes all property programs and events

Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked

Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses

Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected

Builds professional networks within the guest base and community to enhance knowledge and services currently being offered

Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets

Corresponds with guests who require follow up or solutions

Participates in and successfully completes all training programs.

Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times

Tends to other administrative duties as assigned

Acts as a property ambassador within the Center and local community to promote The propertys services, amenities and events Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

SKILLS AND APTITUDES

Passionate about providing exceptional service and interpersonal relationships Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property Communication clearly, concisely, and effectively in verbal and written form Is a friendly and caring person Excellent problem solving skills Has flexible working hours and a proven record of dependability and punctuality Able to complete multiple tasks while maintaining a pleasant and professional demeanor

Appears polished and professional and consistently adhere to company dress code and grooming guidelines

Follows all policies and procedures set forth in JLL and client handbooks

Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required) Able to listen and react quickly to guests, tenants, and retailers requests Able to prioritize tasks under pressure Able to work with varied personalities and temperaments Able to work as part of a team in a collaborative way Takes initiative, self-motivated Required to frequently sit, talk and hear Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day EDUCATION AND EXPERIENCE Bachelors degree or equivalent work experience

Two or more years of previous high-end retail, fine dining, or VIP hospitality

Prior experience with luxury hotel, retail or restaurant front of house guest service required

Previous community involvement or networking experience is preferred

What you can expect from us Were an entrepreneurial, inclusive culture. We succeed togetheracross the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Well offer you a competitive salary and benefits package.

With us, youll develop your strengths and enjoy a career full of varied experiences. We cant wait to see where your ambitions take you at JLL.

Apply today

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today

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