Office Customer Service

1 week ago

Greer, United States LAZ parking Full time
*$15.00/hr Part Time Overnight Customer Service Representative* 12a-6a*

*Weekend availability andvalid drivers license needed*

*Growth Opportunities*

*Paid training*

*Free company uniform*

*Pay Cards*

*FREE PARKING during working shifts*

The following programs are available to help support you,freeof charge.

  • Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
  • Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
  • Smoking Cessation Program
Additional Full-Time Benefits:
  • 401k
  • Medical, Dental, Vision
  • Paid time off
  • Short Term & Long Term Disability
  • AND MORE
The Customer Service Representative plays a key role in the revenue collection and control of multiple parking lots. The CSR will greet the parker/guest in a manner consistent with the LAZ Way, serving as a representative displaying; honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

The Details:
  • Must be able to communicate clearly in English language, and must present friendly, outgoing attitude.
  • Must be able to work independently. Other than training time, this position normally will work alone.
Principle Job Duties:
  • Promoting good customer relations by consistently providing premier customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Helping patrons find the parking garage/lot they are looking for, putting their needs and comfort first.
  • Providing general property information to the guest.
  • Walking and/or driving company vehicle between different parking lots and identifying parking violators around the Airport.
  • Issuing the appropriate parking violation notice.
  • Communicating any issues or concerns seen on parking lots to location Manager.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
  • Ensuring proper garage/lot signage is displayed and communicating any observed deficiencies with Manager.
  • Conducting general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc
  • General maintenance of machines such as putting in new receipt rolls but not limited to.
  • Basic janitorial type cleaning of parking lots. Picking up any trash you see on ground.
  • Completing all required data entry, paperwork and reports accurately and efficiently to account for any and all collected parking revenues and violations issued.
  • Add/delete monthly accounts, and key in required information for monthly parkers in the parking revenue control system.
  • Conduct license plate inventory
  • Be in full LAZ Parking uniform, on time, and ready to work when scheduled.
  • Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Work primarily without direct supervision and follow directions of supervisors when requests are made.
  • Assist customers in garages, lanes, and in the parking office
  • Other related duties as assigned.
Education:
  • High school diploma or GED preferred but not required.
Experience:
  • Strong customer service experience.
  • Parking industry experience is preferred but not required.
Skills:
  • Willingness to be flexible.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)
Physical Demands:
  • Willingness to work in the elements - heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift
  • Lifting and moving parking equipment
  • Sweeping and changing signage when needed.

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