Customer Service Specialist

2 weeks ago

Needham Heights, United States ACE USA Full time

THIS IS NOT A REMOTE POSITIONCustomer Service SpecialistDo you want to have fun at work every day?

Well, almost every day

Does working in a fast-paced customer focused environment appeal to you?

Do you enjoy a good laugh, but are also able to buckle down and hustle when it gets busy?

If this sounds appealing, then we want to talk to youAs a Customer Service Specialist ,

you’ll play a vital role in shaping our customer's experience when they call for service.

You will be responsible for providing great customer service as you answer calls and assist our customers. This crucial role requires a dynamic personality with a can-do attitude and a strong focus on great customer service.If you have a positive attitude and creative problem-solving skills keep reading.A day in the life…Enthusiastically answer incoming service calls and enter them into our systemConfer with customers on requests for service, address their questions, assist with problem resolutionRespond to issues promptly and with appropriate urgencyDemonstrate strong initiative for trouble shooting and researchWear multiple hats and assist team in any to keep the flow of the department moving efficiently.You own this if you have…A High School diploma or equivalentStrong verbal communication skillsProficient computer skillsAttention to detail with a focus on qualityThe ability to change gears as neededWe’ve got you covered…Competitive compensationMedical and Dental coverageShort and Long -Term DisabilityLife InsurancePaid vacation and holidays401kAbout us…Ace Service Company is a division of Chicago-based Unlimited Service Group, providing commercial food equipment service and repairs using state of the art technology and a firm commitment to quality and integrity. With a large customer base, financial strength, and service excellence since 1947, our company is positioned to continue to grow and thrive.

ACE Service Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Completion of a satisfactory background check and drug screen is required.Must be at least 18 yrs of ageValid Driver’s license and driving record that aligns with our safety standards.Ace Service Co. is a division of Unlimited Service Group, “All Unique, All United.” #J-18808-Ljbffr

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