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Front Desk Associate

1 month ago

Garland, United States Scenthound Fort Worth Saginaw, TX Full time

Perks and Benefits:

Full-time position

Direct career growth path to Management positions (Asst. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Full-time availability (Saturday's required)

Familiarity with dogs

Sales experience and confidence (membership sales are highly valued)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness

Reliable transportation

Willingness to work in a smoke-free environment

Willingness to learn other positions (cross-training)

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Bilingual is a plus (Spanish preferred)

Confidence in selling services and products

Ability to connect with customers (both canine and human)

Ability to learn our products and services to educate the dog parents

Effective communication with team members and dog parents

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; Hold oneself and others to Scenthound standards

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