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Patient Services Associate
1 month ago
Job Title: Patient Services AssociateJob DescriptionSeeking experienced Patient Services Associates to join a busy call center environment supporting medical clinics. The role involves handling a high volume of calls, ranging from 250-500 daily, to assist patients with scheduling, rescheduling, or canceling appointments. Additionally, you will handle occasional provider referrals. This position requires strong multitasking abilities and a consistent customer-focused approach, offering a 3-month contract with potential for permanent employment.Hard Skills2 years' experience as a PSA or Medical SecretaryExperience with EPIC or similar medical software preferredSoft SkillsStrong communication skillsExcellent customer service abilitiesRobust organizational skillsWork SiteThis is a fully on-site position in Durham, North Carolina.Work EnvironmentThis position is fully onsite in a dynamic call center setting, where you will work in a shared space with 7 other employees. The environment is fast-paced, requiring you to be on the phone continuously, managing a high volume of patient interactions daily.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.