Technical Support Specialist

4 weeks ago

Hartford, United States CareerBuilder Full time

Are you looking for a new challenge within Manufacturing?
Maybe this job as Technical Support Specialist in New Haven CT (USA) is for you
SARGENT is a market leader in locksets, high security key systems, door closers, exit devices, electro-mechanical products, and access control systems for new construction, renovation, and replacement applications. The company's customer base includes commercial construction, institutional and industrial markets. Included in SARGENTs product offerings are windstorm certified locks, hardwired and wireless access control devices, designer levers and an antimicrobial hardware coating.
We are seeking a Technical Support Specialist to provide exceptional customer service via phone, email, and remote support software to current and prospective customers.
This position will sit onsite in New Haven, CT.
What you will be doing
Troubleshooting hardware, identify site specific issues.
Deliver service and support to end-users using and operating automated call distribution phone software.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customers information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware issues.
Create Customer Care Forms to initiate product replacement.
Conduct customer site visits to troubleshoot or replace hardware.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Beta testing and reporting on new products.
Use trouble ticket system for tracking issues and problem resolution.
Act as a liaison between customers, quality, engineering, and manufacturing personnel.
Maintaining prompt and effective inter and intra-team communication.
Working with equipment in the lab to determine root cause of issues.
What we are looking for
Bachelor's Degree in Mechanical Engineering, Manufacturing Engineering or related field.
Must have 3-5 years of applicable work experience.
Excellent customer service skills and the ability to interact in a courteous, helpful and professional manner.
Unquestionable ethics with proven ability to deal with a high level of confidentiality.
The ability to act independently, take initiative, multi-task and drive tasks and issues to resolution.
Strong verbal and written communications skills.
Strong organizational and multi-tasking skills.
Demonstrated strong problem solving and analytical skills.
Familiarity with mechanical or physical security products is preferred.
What we offer
Medical, Dental, Vision along with various plan options to choose from.
401K w. employer match and Roth IRA contribution.
Corporate Discounts.
We review applications regularly, so dont hesitate, apply today
#LI-VB1
We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.
As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.
As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
More from the career section

What it's like to work at ASSA ABLOY

When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.
Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.
Our world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.

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