SNOW ITSM Technical Lead

4 weeks ago

Hartford, United States Centraprise Full time

Must Have Technical/Functional Skills


• Experience as a Senior Technical Lead / Architect / Consultant

• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.

• Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.

• Experience in ServiceNow custom application design and development

• Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

• Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.

• Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB.

• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations

• Mentor and share technical knowledge/guidance to team.

• Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.

• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.

• Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.

• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation.

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