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Client Services Coordinator

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Charleston, United States Wipro Technologies Full time

JOB INFORMATION Job Title: Client Services Coordinator Department: Claims ASO Account Management Job Code: XXX Revision Date: 01/01/2022 FLSA Status: Exempt JOB SUMMARY Job Brief: The Client Services Coordinator will be a vital member of the ASO Claim department leadership team and report to the Client Services Manager. They will assist the ASO Claims Department with overseeing client services and client satisfaction, create and maintain client communications platform, collaborate with specialized vendors, and assist with pre-sales teams by supporting RFP information gathering and response completion. Responsibilities: Coordinate and participate in regularly scheduled client and vendor relationship calls. Manage and monitor the tracking of all inquiries from clients and select vendors including routing inquiries to appropriate departments and following up with aging. Prepare and publish monthly and quarterly client services reports to customers. Act as the primary customer liaison with smaller ASO clients, including managing annual reviews. Perform annual client PHI access review. Participate in annual SOC audit reporting tasks as required. Participate in RFP question assignments from the team and gathering responses. Maintain a question/responses historical databank for future RFPs. Minimum Requirements: Minimum of 5-10 years’ experience in a role that included health care administration (preferably claims administration) or similar work experience. Extensive experience in a Health Care Claims Administration industry. Strong verbal and written communication skills. Well-versed in client and vendor relationship building. Strong organizational skills. Excellent management skills. Prioritization and delegation skills. Strong computer knowledge and use of MS Office tools. Key Skills: Organization Time Management Self-motivation Problem-Solving #J-18808-Ljbffr