Program Specialist

2 weeks ago

Renton, United States PACE Staffing Network Full time
Overview :

Our client serves up to 1,100 participants in its Housing Choice Vouchers (HCV), Project Based Vouchers (PBV) programs and Port-In Vouchers. The employee is responsible for the review and verification for continued occupancy to the Housing Choice Voucher (HCV) program. The employee exercises considerable judgment and initiative in carrying out day-to-day responsibilities subject to established procedures, practices, and standards. Duties require considerable knowledge of HUD regulations on tenant selection and the ability to maintain tenant records and prepare accurate and concise reports. Work assignments are performed under the general supervision of the Director of Programs Administration who will routinely review work through conferences, reports, and analysis of results obtained. Daily duties include a variety of office and field activities providing excellent service to participating families, performing tasks as assigned by the Director of Programs Administration.

Job Responsibilities :

  • Issue voucher upon completion of full application, eligibility, and briefing session. Once a unit is found and RFTA sent into office, rent reasonableness has been completed and an HQS inspection has been done and passed, then the move-in can be completed. HAP contract and lease date need to match up.
  • Conducts comprehensive reviews of rental assistance client case files to ensure eligibility determinations, rental assistance calculations, case management activities, and documentation are accurate, complete, and in accordance with Agency policies and procedures as well as applicable funding source rules and regulations; refers sensitive, highly complex issues to the Director of Program Administration for resolution.
  • Assumes full responsibility to conduct Annual Re-examinations, Interim Re-examinations, and Special Re-examinations.
  • Process requests for minimum rent hardship exemptions.
  • Reviews client files for accuracy and completeness and approves processing, especially if you are taking over the file from a prior HCV Program Specialist.
  • Follows software protocols on the processing of move-ins, interim recertifications, and annual recertification's as well as transfers and port-outs/port-ins. Accuracy is key to keeping all paper files and digital files current, accurate and complete.
  • Serve as a resource for program participants and property owners on technical and program issues; refers complex or sensitive issues to Management when necessary.
  • Establish and maintain positive relations by interacting with voucher residents through formal or informal meetings, and through oral, telephonic, and written communication.
  • Maintain excellent client relations and customer service.
  • Communicate in a positive, professional, and organized manner in person, phone, email, fax, or mail.
  • Maintaining and updating participant information in a computer database.
  • Ensuring that notes are inputted into the appropriate tenant computer software screens when tenant information is given to you via phone or in writing via mail, email or drop box.
  • Performing administrative tasks involved with effectively maintaining a caseload of families served.
  • Ability to speak with landlord to negotiate rent, take complaints, discuss HQS Failed Items or abatement of rent, etc.
  • Ensure that all HAP payments are put on hold timely with notes in the system to explain why so that payments are not sent out on the upcoming monthly check or direct deposit run
Job Details :
  • Payrate: $32.70/hr.
  • TEMP-TO-HIRE OPPORTUNITY
  • Schedule: 8:00am-4:30pm (Monday thru Friday)
  • Possibility for (4) 10-hr. shifts
  • Onsite position, based in Renton, WA
Candidate Requirements :
  • High School diploma or GED equivalency and (2) years of experience in LIHTC and HCV program compliance; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work effectively.
  • Must obtain HCV Specialist certification from Nan McKay or NAHRO credentials within the 1 st year of employment or when available.
  • Possession of a valid WA motor vehicle operator's license is required.
  • Computer and software experience in a related background.
  • Precise and accurate documentation skills
  • Knowledge of HUD / PHA regulations.
  • Ability to read, interpret and understand and apply regulations by Federal, State, local laws and codes.
  • Possess good mathematic/quantitative skills
  • Strong problem-solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • Candidate must read, write and speak in a manner reflecting a professional business position.
  • Ability to work well on your own and as part of a team
  • Ability to effectively communicate verbally and in writing with a variety of people, one-on-one, in small groups and with larger groups. Contacts include a diverse, low-income population, landlords, property managers, staff, and the general public.
  • Ability to serve customers in a manner that reflects courtesy and professionalism.


#INDHP

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