Patient Service Representative
4 weeks ago
For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency. PRIMARY JOB SUMMARY: The Patient Service Representative interviews patients (and families, when appropriate) to identify concerns and special needs that arise during their course of treatment within the hospital setting. The Patient Service Representative works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience. PRIMARY JOB QUALIFICATIONS: "3" years clinical experience in clinical specialty area Must be able to demonstrate knowledge and ability necessary to provide direct and indirect services to nursing staff, physicians, students and community members. High School Diploma or equivalent BLS Preferred Ability to speak and write English to the extent necessary for safe and efficient performance of the job. PRIMARY JOB DUTIES: Utilizes the caring behaviors of empathy, active listening and cultural sensitivity and supports patient dignity. Establishes rapport with the patient and family to learn what is important to them about their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members. Listens and responds effectively to patient/family requests, concerns and complaints. Investigates concerns and complaints; communicates issues identified to appropriate staff and/or department leader. Reports findings from analysis of trends in patient feedback and complaints to the appropriate patient experience team(s); collaborates in the development of patient experience action plans. Interacts with patients/families and utilizes feedback to improve and reinforce satisfaction with the patient experience. Assesses patient or family questions and concerns and develops a plan to address needs. Communicates information to appropriate person(s) in appropriate time frames to meet patient or family questions, concerns, and/or expectations. Initiates patient or family concern reports, as appropriate, when issues arise. Incorporates key concepts into communication with patient and family. Consults, collaborates, and cooperates with colleagues, peers, and supervisors in a professional manner to improve quality, effectiveness, and efficiency of patient care. Provides input into opportunities for system improvements. Understands and performs role in emergency situations (i.e., disruptive individuals, internal/external disaster, basic emergency codes). Meets mandatory department/organization job requirements within established time frames. West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr
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Patient Service Representative
2 weeks ago
Oak Park, United States West Suburban Medical Center Full timeFor over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...
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Patient Service Representative
2 weeks ago
Oak Park, United States West Suburban Medical Center Full timeFor over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...
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Patient Services Representative
3 days ago
Oak Park, United States Balance Health Full timeJob Type Full-time Description For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...
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Patient Services Representative
2 weeks ago
Oak Park, United States Balance Health Full timeJob DescriptionJob DescriptionDescription:For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced...
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Part-time Patient Service Representative
2 weeks ago
Oak Park, United States Balance Health Full timeJob Type Part-timeDescriptionFor over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most...
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Part-time Patient Service Representative
1 month ago
Oak Park, United States Balance Health Full timeJob DescriptionJob DescriptionDescription:For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by...
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Part-time Patient Service Representative
2 weeks ago
Oak Park, United States Balance Health Full timeJob Type Part-time Description For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the...
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Patient Access Representative
2 months ago
Oak Park, United States West Suburban Medical Center Full timeWhy Us For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...
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Patient Access Representative
2 months ago
Oak Park, United States West Suburban Medical Center Full timeWhy Us For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...
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Patient Service Representative
3 months ago
Winter Park, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
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Patient Service Representative
1 month ago
Elkins Park, United States Solis Mammography Full timePatient Service Representative - Part Time Looking to elevate your career? Join us! Location: Elkins Park, PA Hours: Part Time - Monday - FridayHere is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology preferred;...
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Patient Service Representative
1 week ago
Orland Park, United States Orthodontic Experts LTD Full timeDescription:About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...
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Patient Service Representative
1 week ago
Orland Park, United States Orthodontic Experts LTD Full timeDescription:About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...
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Patient Service Representative
2 weeks ago
Orland Park, United States Orthodontic Experts LTD Full timeDescription:About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...
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Patient Service Representative
2 months ago
Royal Oak, United States WellStreet Full time**WellStreet Urgent Care** **Patient Service Representative (Receptionist)** **Beaumont - West Bloomfield, MI - Full Time** **Job Description** The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the...
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Patient Service Representative
2 days ago
Cedar Park, United States Texas Oncology Full timeOverview: The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Breast Specialists with Texas Oncology ! This position will support the Breast Surgery Department at our 901 W. 38th Street location in Austin, Texas . Typical work week is Monday through Friday 8:30a - 5:00p. Note from Hiring Manager: At Texas...
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Patient Service Representative
4 weeks ago
Orchard Park, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob DetailsJob Location Excelsior Orthopaedics Orchard Park NY - Orchard Park, NY Position Type Full Time Education Level High School Salary Range $16.50 - $29.70 Hourly Travel Percentage None Job Shift Day Patient Service RepresentativeJob Summary The Patient Service Representative (PSR) is the first point of contact for our patients entering the building....
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Patient Service Representative
3 months ago
Florham Park, United States Regional Women's Health Group Full time** Patient Service Representative** **Job Category****:** none **Requisition Number****:** PATIE004233 Showing 1 location **Job Details** **Description** Axia Women's Health is the largest integrated Women's Health Care Group in the United States, comprised of over 400 providers, 150 patient care centers, 4 breast health centers, 2 perinatal testing centers,...
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Patient Service Representative
2 months ago
Orland Park, United States Orthodontic Experts Ltd Full timeJob Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...
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Patient Service Representative
2 days ago
Orland Park, United States Orthodontic Experts Ltd Full timeJob Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...