Patient Service Representative

2 months ago

Oak Park, United States West Suburban Medical Center Full time

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.

PRIMARY JOB SUMMARY:

The Patient Service Representative interviews patients (and families, when appropriate) to identify concerns and special needs that arise during their course of treatment within the hospital setting. The Patient Service Representative works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience.

PRIMARY JOB QUALIFICATIONS:

  • "3" years clinical experience in clinical specialty area
  • Must be able to demonstrate knowledge and ability necessary to provide direct and indirect services to nursing staff, physicians, students and community members.
  • High School Diploma or equivalent
  • BLS Preferred
  • Ability to speak and write English to the extent necessary for safe and efficient performance of the job.
PRIMARY JOB DUTIES:
  • Utilizes the caring behaviors of empathy, active listening and cultural sensitivity and supports patient dignity.
  • Establishes rapport with the patient and family to learn what is important to them about their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members.
  • Listens and responds effectively to patient/family requests, concerns and complaints. Investigates concerns and complaints; communicates issues identified to appropriate staff and/or department leader.
  • Reports findings from analysis of trends in patient feedback and complaints to the appropriate patient experience team(s); collaborates in the development of patient experience action plans.
  • Interacts with patients/families and utilizes feedback to improve and reinforce satisfaction with the patient experience.
  • Assesses patient or family questions and concerns and develops a plan to address needs. Communicates information to appropriate person(s) in appropriate time frames to meet patient or family questions, concerns, and/or expectations.
  • Initiates patient or family concern reports, as appropriate, when issues arise.
  • Incorporates key concepts into communication with patient and family.
  • Consults, collaborates, and cooperates with colleagues, peers, and supervisors in a professional manner to improve quality, effectiveness, and efficiency of patient care.
  • Provides input into opportunities for system improvements.
  • Understands and performs role in emergency situations (i.e., disruptive individuals, internal/external disaster, basic emergency codes).
  • Meets mandatory department/organization job requirements within established time frames.

West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Advocate Health Full time

    Patient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to our patients and their families.Key Responsibilities:Provide efficient and effective customer...

  • Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States West Suburban Medical Center Full time

    Job Title: Patient Service RepresentativeWest Suburban Medical Center is seeking a Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Service Representative will be responsible for interviewing patients and...

  • Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProvide efficient and high-quality service to patients, including scheduling...

  • Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide efficient and effective customer service to...

  • Patient Service Representative

    3 months ago

    Oak Park, United States River Forest Medical Campus Full time

    For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...

  • Patient Service Representative

    3 weeks ago

    Oak Park, Illinois, United States Balance Health Full time

    Job SummaryWe are seeking a Part-Time Patient Service Representative to join our team at Weil Foot & Ankle Institute. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesGreet and check in patients, collecting necessary information and...

  • Patient Service Representative

    3 weeks ago

    Oak Park, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our surgery department, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesProvide efficient...

  • Phlebotomist Patient Services Representative

    2 days ago

    Oak Park, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 3 MonthsPay range: $20 - 25/hrLocation: Oak Park, ILWork Type: Onsite, Shift/Time Zone: Monday - Thursday 12 pm - 8.30 pm, Friday 8.30 am - 5 pm/ CSTAbout the Role:As a Phlebotomist Patient Services Representative, you will play a crucial role in providing exceptional patient care. You...

  • Patient Services Representative

    2 months ago

    Oak Park, United States Balance Health Full time

    Job Type Full-timeDescriptionFor over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Patient Services Representative

    2 months ago

    Oak Park, United States Balance Health Full time

    Job Type Full-time Description For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Patient Service Representative

    2 months ago

    Oak Park, Illinois, United States Balance Health Full time

    Job SummaryWe are seeking a Part-time Patient Service Representative to join our team at Balance Health. As a Patient Service Representative, you will be responsible for greeting and checking in patients, scheduling appointments, and following through with the checkout process.Key ResponsibilitiesGreeting and Check-in: Greet patients in a friendly and...

  • Part-time Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Balance Health Full time

    Job SummaryWe are seeking a Part-time Patient Service Representative to join our team at Weil Foot & Ankle Institute. As a Patient Service Representative, you will be responsible for greeting and checking in patients, scheduling appointments, and following through with the checkout process. You will also assist with office duties as...

  • Part-time Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Balance Health Full time

    Job Title: Part-time Patient Service RepresentativeWe are seeking a highly skilled and patient-focused Part-time Patient Service Representative to join our team at Weil Foot & Ankle Institute. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.Key...

  • Patient Service Representative

    4 weeks ago

    Oak Park, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our Neurology Infusion team. As a key member of our team, you will provide exceptional patient service, ensuring a positive experience for our patients and their families.ResponsibilitiesProvide efficient and high-quality service to patients, responding to their inquiries and...

  • Patient Service Representative

    3 weeks ago

    Oak Park, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our Neurology Infusion team. As a key member of our team, you will provide exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide efficient and high-quality service to patients, including scheduling appointments,...

  • Part-time Patient Service Representative

    2 months ago

    Oak Park, United States Balance Health Full time

    Job Type Part-timeDescriptionFor over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most...

  • Part-Time Patient Service Representative

    1 month ago

    Oak Park, Illinois, United States Balance Health Full time

    Job SummaryWe are seeking a Part-Time Patient Service Representative to join our team at Weil Foot & Ankle Institute. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesGreet and check in patients, collecting necessary information and...

  • Patient Service Representative

    4 weeks ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Job Title: Patient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and families.Key...

  • Patient Access Representative

    1 month ago

    Oak Park, Michigan, United States Ascension Full time

    About the RoleWe are seeking a highly skilled Patient Access Representative to join our team at Ascension. As a key member of our Centralized Scheduling team, you will play a critical role in ensuring seamless patient access to our healthcare services.ResponsibilitiesCommunicate effectively with patients, participants, and staff to schedule appointments and...

  • Part-time Patient Service Representative

    2 months ago

    Oak Park, United States Balance Health Full time

    Job Type Part-time Description For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the...