Patient Service Representative

3 weeks ago

Oak Park, United States West Suburban Medical Center Full time

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.

PRIMARY JOB SUMMARY:

The Patient Service Representative interviews patients (and families, when appropriate) to identify concerns and special needs that arise during their course of treatment within the hospital setting. The Patient Service Representative works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience.

PRIMARY JOB QUALIFICATIONS:

  • "3" years clinical experience in clinical specialty area
  • Must be able to demonstrate knowledge and ability necessary to provide direct and indirect services to nursing staff, physicians, students and community members.
  • High School Diploma or equivalent
  • BLS Preferred
  • Ability to speak and write English to the extent necessary for safe and efficient performance of the job.
PRIMARY JOB DUTIES:
  • Utilizes the caring behaviors of empathy, active listening and cultural sensitivity and supports patient dignity.
  • Establishes rapport with the patient and family to learn what is important to them about their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members.
  • Listens and responds effectively to patient/family requests, concerns and complaints. Investigates concerns and complaints; communicates issues identified to appropriate staff and/or department leader.
  • Reports findings from analysis of trends in patient feedback and complaints to the appropriate patient experience team(s); collaborates in the development of patient experience action plans.
  • Interacts with patients/families and utilizes feedback to improve and reinforce satisfaction with the patient experience.
  • Assesses patient or family questions and concerns and develops a plan to address needs. Communicates information to appropriate person(s) in appropriate time frames to meet patient or family questions, concerns, and/or expectations.
  • Initiates patient or family concern reports, as appropriate, when issues arise.
  • Incorporates key concepts into communication with patient and family.
  • Consults, collaborates, and cooperates with colleagues, peers, and supervisors in a professional manner to improve quality, effectiveness, and efficiency of patient care.
  • Provides input into opportunities for system improvements.
  • Understands and performs role in emergency situations (i.e., disruptive individuals, internal/external disaster, basic emergency codes).
  • Meets mandatory department/organization job requirements within established time frames.

West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Patient Service Representative

    3 days ago

    Oak Park, United States West Suburban Medical Center Full time

    For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...

  • Patient Services Representative

    11 hours ago

    Oak Park, Illinois, United States Balance Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Balance Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key Responsibilities:Greet and check in patients, collecting necessary...

  • Patient Services Representative

    21 hours ago

    Oak Park, United States Balance Health Full time

    Job Type Full-timeDescriptionFor over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Patient Services Representative

    7 days ago

    Oak Park, United States Balance Health Full time

    Job Type Full-time Description For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Patient Services Representative

    2 weeks ago

    Oak Park, United States Balance Health Full time

    Job DescriptionJob DescriptionDescription:For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced...

  • Patient Service Representative

    3 days ago

    Oak Park, Illinois, United States Balance Health Full time

    Job SummaryWe are seeking a Part-time Patient Service Representative to join our team at Balance Health. As a Patient Service Representative, you will be responsible for greeting and checking in patients, scheduling appointments, and following through with the checkout process.Key ResponsibilitiesGreeting and Check-in: Greet patients in a friendly and...

  • Part-time Patient Service Representative

    3 weeks ago

    Oak Park, United States Balance Health Full time

    Job Type Part-timeDescriptionFor over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most...

  • Part-time Patient Service Representative

    1 month ago

    Oak Park, United States Balance Health Full time

    Job DescriptionJob DescriptionDescription:For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by...

  • Part-time Patient Service Representative

    3 weeks ago

    Oak Park, United States Balance Health Full time

    Job Type Part-time Description For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the...

  • Patient Access Representative

    2 months ago

    Oak Park, United States West Suburban Medical Center Full time

    Why Us For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...

  • Patient Service Representative

    17 hours ago

    Orland Park, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at 125 Advocate Health and Hospitals Corporation. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesPatient Services: Provide...

  • Patient Service Representative

    4 days ago

    Oak Lawn, United States Advocate Aurora Health Full time

    Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters ..) Representative, Patient, Customer Service, Patient Services, Clinical, Retail, Healthcare, Information

  • Patient Services Representative

    3 days ago

    Oak Brook, United States Balance Health Full time

    Job Type Full-timeDescriptionABOUT US For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Patient Service Representative

    3 days ago

    Orland Park, United States Orthodontic Experts Ltd Full time

    Job Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...

  • Patient Service Representative

    3 months ago

    Winter Park, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    2 months ago

    Elkins Park, United States Solis Mammography Full time

    Patient Service Representative - Part Time Looking to elevate your career? Join us! Location: Elkins Park, PA Hours: Part Time - Monday - FridayHere is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology preferred;...

  • Patient Service Representative

    2 months ago

    Royal Oak, United States WellStreet Full time

    **WellStreet Urgent Care** **Patient Service Representative (Receptionist)** **Beaumont - West Bloomfield, MI - Full Time** **Job Description** The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the...

  • Patient Service Representative

    2 weeks ago

    Orland Park, United States Orthodontic Experts LTD Full time

    Description:About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...

  • Patient Service Representative

    2 weeks ago

    Orland Park, United States Orthodontic Experts LTD Full time

    Description:About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...

  • Patient Service Representative

    2 weeks ago

    Orland Park, United States Orthodontic Experts LTD Full time

    Description:About us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...