Appointment Clerk
1 month ago
Job Summary: This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Operates in a high volume, highly structured call center environment by responding to incoming calls. Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines. Prioritizes member needs and offers alternatives to members when appropriate. Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters. Uses tact and diplomacy in handling difficult interactions with members. Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate. Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests. Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center. Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes. Must perform all of the above duties while meeting established standard of performance for quality and productivity. Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments. Answer incoming calls. Determine type of appointment needed, determine appointment availability and schedule appointments. Prioritize members need and offer alternatives to member when appropriate. Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines. Compose messages to providers or other medical staff based on member requests. Utilize databases to give information to members and other callers as requested. Refer members to eligibility department as appropriate. Notify members of appointment/scheduling changes by telephone as directed. Schedule, reschedule and/or verify appointments. Answer member inquiries. Contact appropriate department to obtain medical record numbers of new enrollees. Assist in resolving problems related to duplicate medical record numbers. Initiate change of physician requests. Initiate change forms for corrected medical record numbers. Verify and update member demographics. Perform on-line inquiry functions. Perform data retrieval of computerized data. Record and maintain activity logs. Clear paper jams and other routine maintenance of printers/copiers. Recommend procedure changes. Train and orient new or less experienced personnel. Serve as resource persons to co-workers and assist in problem solving. Perform other activities and duties as directed. Initiate telephone calls to physicians or other medical office staff when indicated to assist members. Assume other activities and responsibilities from time to time as directed. Basic Qualifications: Experience One (1) year of customer service experience in a service related industry, preferably healthcare. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High school diploma or equivalent. License, Certification, Registration N/A Additional Requirements: Effective telephone communication skills and excellent interpersonal skills. Must obtain passing score on Customer Care Simulation assessment. The Customer Care Simulation assessment score must be current within one (1) year (contact Local HR Office for testing). Must be able to effectively communicate, verbally and in writing, in English. Must complete Service Orientation Assessment. As part of applicant process, must take Proofreading Assessment for non KP employees only. Notes: This is an on call position, days and hours may vary. COMPANY: KAISER TITLE: Appointment Clerk LOCATION: Los Angeles, California REQNUMBER: 1299058 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Appointment Clerk
7 months ago
Los Angeles, United States Kaiser Permanente Full timeThis position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities:Upholds Kaiser Permanentes Policies Clerk, Registered Nurse, Customer Care, Customer Service, Retail, Healthcare, Medical, Physician
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Appointment Clerk
8 months ago
Los Angeles, United States Kaiser Permanente Full timeThis position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities:Upholds Kaiser Permanentes Policies Bilingual, Clerk, Registered Nurse, Customer Care, Customer Service, Healthcare, Education, Medical
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Appointment Clerk
2 weeks ago
Los Angeles, United States Kaiser Permanente Full timeDescription: Job Summary: This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and...
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Physician Scheduling Clerk
1 week ago
Los Angeles, United States Kaiser Permanente Full timeJob Summary: No information available at this time. Essential Responsibilities: + Ensures the consistent and efficient operation of the medical office schedules, hospital call rotation, and special procedure and/or operating room assignments for primary care departments (Family Proactive, Pediatrics, OB/GYN, Internal Medicine, Allergy and dermatology) at...
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Staff Attorney or Law Clerk
4 weeks ago
Los Angeles, United States Catholic Charities Full timeEsperanza Immigrant Rights Project, a program of Catholic Charities of Los Angeles, Inc., is a non-profit law firm which provides community education and legal representation to immigrant adults, families, unaccompanied minors, individuals with mental health issues, and in cases involving crimmigration. Esperanza has proudly provided legal services to...
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Los Angeles, United States California Medical Business Services Full timeDescriptionAre you looking for a great opportunity with growth potential? Do you enjoy interacting directly with patients?We have an excellent opportunity available now as a Certified Phlebotomy Technician/Front Office Clerk! Huntington Hill Imaging Center (managed by California Medical Business Services takes pride in delivering the highest standard of...
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General Clerk III
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Los Angeles, United States TeleSolv Consulting Full timeTeleSolv Consulting has a great opportunity for you to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Security Clearance. Duties / Responsibilities:Greet and check-in applicants. Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine...
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Law Clerk
12 hours ago
Los Angeles, CA, United States Superior Court of California County of Los Angeles Full timeABOUT THE COURT Los Angeles Superior Court is the largest unified trial court in the United States. Its 580 judges and commissioners work in one of the 36 facilities within the Court's 12 judicial districts and are supported by more than 4,800 full-time Court employees. The Court has an annual budget of more than $1 billion. Located in Southern California,...
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Front Office Clerk
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Los Angeles, United States California Medical Business Services Full timeDescription Do you like working mornings? Are you looking for an opportunity with growth potential? Do you enjoy interacting directly with patients? We have an excellent opportunity available now as a Medical Front Office Clerk (morning shift)! We offer free medical insurance for employee coverage. Huntington Hill Imaging Center (managed by California...
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LHH | Docket/Calendar Clerk | los cerritos, co
2 weeks ago
los cerritos, United States LHH Full timeDocket/Calendar ClerkLocation: Cerritos, CAPay Range: $60K to $75K per year, and benefits may include medical, dental, vision, and more.Position Type: Full-Time, Direct Hire, OnsiteLHH is partnering with a regional law firm in seeking an experienced and detail-oriented Docket/Calendar Clerk to join the firm in their Cerritos office. The ideal candidate is...
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Surgery Scheduling Clerk
7 days ago
Los Angeles, United States Kaiser Permanente Full timeJob Summary: Under direct supervision, schedules patients for surgery. Duties include but are not limited to: preparing pre-operative forms, scheduling pre-operative exam(s), scheduling surgery (inpatient and outpatient) admissions, preparing various statistical reports, and coordinates the scheduling of courtesy surgeons.Essential Responsibilities: Upholds...
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Surgery Scheduling Clerk
3 weeks ago
Los Angeles, United States Kaiser Permanente Full timeJob Summary:Under direct supervision, schedules patients for surgery. Duties include but are not limited to: preparing pre-operative forms, scheduling pre-operative exam(s), scheduling surgery (inpatient and outpatient) admissions, preparing various statistical reports, and coordinates the scheduling of courtesy surgeons.Essential Responsibilities:Upholds...
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Surgery Scheduling Clerk
3 weeks ago
Los Angeles, United States Kaiser Permanente Full timeJob Summary:Under direct supervision, schedules patients for surgery. Duties include but are not limited to: preparing pre-operative forms, scheduling pre-operative exam(s), scheduling surgery (inpatient and outpatient) admissions, preparing various statistical reports, and coordinates the scheduling of courtesy surgeons.Essential Responsibilities:Upholds...
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Healthcare Registration Clerk
5 days ago
Los Angeles, California, United States Mediquest Staffing Inc Full timeAbout Mediquest Staffing Inc: We are a leading non-profit medical group dedicated to delivering exceptional patient care. Our team is committed to making a positive impact in the community, and we strive to provide a supportive work environment for our employees.Job Summary: We are seeking a highly skilled Patient Services Representative to join our team. As...
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Physician Scheduling Coordinator
6 days ago
Los Angeles, California, United States Kaiser Permanente Full timeThe Physician Scheduling Clerk plays a pivotal role at Kaiser Permanente, ensuring the seamless operation of medical office schedules, hospital call rotations, and special procedure assignments for various departments. With a strong background in computer literacy and experience with computerized appointment systems, this individual will coordinate physician...
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Senior Litigation Secretary
6 days ago
Los Angeles, California, United States PLAINTIFF'S LAW FIRM Full timeWe are a leading Plaintiff's litigation law firm seeking a highly skilled Senior Litigation Secretary to join our team.**Job Summary:**The ideal candidate will have at least two (2) years prior work experience at a litigation law firm and be knowledgeable about the litigation process.**Responsibilities:Scheduling court appearances & depositionsDrafting of...
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Intermediate Clerk
3 weeks ago
Los Angeles, United States Kaiser Permanente Full timeJob Summary:Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.Essential Responsibilities:Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state,...
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Administrative Assistant
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Los Angeles, United States AppleOne Full timeJob DescriptionJob DescriptionCompany in West L.A. is looking for an Administrative Assistant with light accounting experience. Will manage invoicing and reconciliations, answer phones, schedule appointments, and assist with administrative projects. Will use MS Office and QuickBooks. QuickBooks experience is a plus, not required.EEO/AA...
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Litigation Secretary
4 weeks ago
Los Angeles, United States Novate Legal Search Full timeAbout the job Litigation Secretary As a Litigation Legal Secretary, you will provide a variety of secretarial and administrative duties for assigned attorneys. You will be responsible for interacting with colleagues in a team setting and upholding the image of the Firm by maintaining positive contact with clients, attorneys and staff, and observing...
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Advanced Warehouse Clerical Support Administrator
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Los Angeles, United States Best Buy Full timeAs an Advanced Warehouse Clerical Support Administrator, you'll create exceptional online shopping experiences by ensuring order integrity for our customers. Your tools will include system audits, research, issue escalations and communication between teams. In this role, you'll manage direct-to-customer orders using email and phone correspondence as well as...
