Desktop Support Engineer

2 weeks ago


Atlanta, United States Diverse Lynx Full time

Job Title-

Desktop Support EngineerLocation-

Atlanta, GA (Onsite)Duration-9+ Months

Skills: EUC / Desktop

ResponsibilitiesDeveloping and implementing service standards and procedures for the EUCGood experience of working in customer focused end user support function coverage EUC and software/OS installations and supportGood experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.Good knowledge of Microsoft's product offerings including high level capabilities and competitor productsSupporting Windows 7 & 10 using System Centre Configuration Manager (SCCM)Demonstrable experience of supporting Windows 10 and MS Office 365Basic understanding of Active Directory and Group PolicyExperience with MS Intune/Autopilot is desirableExperience on OS Imaging / Patch Management skillDeskside Support , B/F and IMAC supportAsset refreshment / OEMApple MAC devices skills, JAMF, Airwatch and troubleshooting experienceExperience on Printer support, MDM, Intune and BYOD supportMaintaining customer relationships and improving response and delivery timesUpdating service methods to improve overall efficiencyResolving any service problems and customer complaintsKnowledge and understanding of all relevant industry standards.Knowledge and understanding of best practices for service management.Strong communication skills, including the ability to be influential and persuasive with stakeholders.

Technical Experience :Strong communication skills, including the ability to be influential and persuasive with stakeholders.7 to 10 years of EUC SME SkillGood analytical and presentation skillsITIL V3 certified.

Professional Attributes :Fluent in EnglishWillingness to work flexible hours when neededExcellent customer interface skillsGood interpersonal communication skillsUnderstanding of customer satisfaction principles and practicesAbility to work under pressureStrong communications skills, both written and oral

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. #J-18808-Ljbffr



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