Regulatory Compliance Specialist

1 month ago


Allentown, United States Indotronix International Corporation Full time

Job Description

Candidates must be local to the Lehigh Valley area - must be able to work in the office and remote if needed.

In lieu of pre-screening questions the manager would like a response to a short scenario.

Scenario: A customer raises a concern about the accuracy of his last three bill statements. After the bills are explained, he will need help with a payment plan. Please prepare a written response as if you were contacting the customer.

Job Summary/Description

This position prepares responses to the PUC informal complaints, develops effective working relationships with PUC investigators, and identifies opportunities to improve compliance results.

Job Duties

  • Analyze PUC informal complaints and prepare responses
  • Serve as the PUC liaison and ensure systemwide consistency in the application of Chapter 56 regulations and other PUC guidelines
  • Build effective working relationships and credibility with PUC investigators who process informal complaints
Position Requirements (Required Skills)
  • Customer services' experience -Critical thinking skills
  • Strong written and oral communication skills
  • Proficient in computer experience including Microsoft word and excel
  • Effective working relationships with internal and external clients


Indotronix is an Equal Opportunity Employer

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