Regulatory Compliance Specialist
1 month ago
Job Description
Candidates must be local to the Lehigh Valley area - must be able to work in the office and remote if needed.
In lieu of pre-screening questions the manager would like a response to a short scenario.
Scenario: A customer raises a concern about the accuracy of his last three bill statements. After the bills are explained, he will need help with a payment plan. Please prepare a written response as if you were contacting the customer.
Job Summary/Description
This position prepares responses to the PUC informal complaints, develops effective working relationships with PUC investigators, and identifies opportunities to improve compliance results.
Job Duties
- Analyze PUC informal complaints and prepare responses
- Serve as the PUC liaison and ensure systemwide consistency in the application of Chapter 56 regulations and other PUC guidelines
- Build effective working relationships and credibility with PUC investigators who process informal complaints
- Customer services' experience -Critical thinking skills
- Strong written and oral communication skills
- Proficient in computer experience including Microsoft word and excel
- Effective working relationships with internal and external clients
Indotronix is an Equal Opportunity Employer
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