Medical Receptionist

Position SummaryThe Remote Medical Receptionist plays a key role in patient access and communication across Summit Psychiatry Associates. This position supports intake, scheduling, patient coordination, clinical documentation workflows, and communication with clinicians across Alaska, Montana, Utah, and Wyoming. The role requires professionalism, accuracy, confidentiality, and comfort navigating electronic systems.Key ResponsibilitiesPatient Communication & SchedulingAnswer and manage incoming phone calls, voicemails, texts, and portal messages for Summit Psychiatry Associates.Schedule, reschedule, and confirm patient appointments across multiple states and providers.Provide clear communication regarding telemedicine access, appointment expectations, and follow-up instructions.Assist patients with navigating patient portals and completing required forms.Intake & Administrative SupportComplete patient intake interviews and verify demographics, insurance information, and reason for visit.Ensure accurate data entry into the EHR/EMR systems (Tebra or other internal platforms).Maintain documentation accuracy to support clinical workflows and billing compliance.Organize and track referrals, releases, prior authorizations, and other administrative requests.Support provider calendars and ensure correct appointment types and time allocations.Operational & Compliance SupportMaintain confidentiality of protected health information (HIPAA compliance required).Support multi-state provider workflows and assist with communication between clinical and administrative teams.Follow internal protocols for crisis redirection (911/988) when appropriatethis role does not provide clinical advice.Assist in obtaining ROI forms, sending patient reminders, and coordinating with external clinics as needed.QualificationsRequiredPrior experience in a medical office, behavioral health setting, or administrative healthcare role.Strong communication skillsprofessional, courteous, and reliable.Ability to work independently in a remote setting with excellent time management.High proficiency with technology including telehealth platforms, EMR/EHR systems, Google Workspace, and secure messaging.Ability to maintain confidentiality and adhere to HIPAA regulations.PreferredExperience with behavioral health, psychiatry, or substance use treatment settings.Familiarity with insurance verification, prior authorizations, or billing workflows.Experience supporting clinicians across different states or time zones.Skills & AttributesHighly organized with attention to detail.Strong multitasking and prioritization abilities.Compassionate, patient-centered communication style.Problem-solving mindset and ability to adapt to evolving clinic workflows.Dependable, punctual, and comfortable in a supportive team environment.Position DetailsRemote position with reliable high-speed internet required.Part-time or full-time options depending on applicant experience.Schedule may include cross-time-zone coordination (Alaska, Mountain).Training provided on Summit Psychiatry workflows, HIPAA protocols, and telehealth procedures.About Summit Psychiatry AssociatesSummit Psychiatry Associates is a multi-state behavioral health practice specializing in psychiatric evaluation, medication management, and therapy support through both telehealth and in-person programs. We value kindness, professionalism, patient-centered care, and high-quality clinical support. Our administrative team plays a crucial role in ensuring patients receive timely, compassionate care every step of the way. recblid 7fkjeua90mfzccsjjrodipbs7wtlju