Patient Care Coordinator/ Call Center Representative

1 day ago


New York, United States Manhattan Specialty Care Full time

Manhattan Gastroenterology is looking for a Patient Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities:

  • Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice
  • Educates patients about the patient portal and encourages patient participation.
  • Assists in explanation of pre procedural instructions.
  • Recommends improvements to workflows to ensure maximum schedule utilization
  • Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints
  • Participates in special projects and performs other duties as assigned.
  • Answer incoming phone calls to screen patients, answer questions, or schedule appointments
  • Make outbound phone calls to patients, pharmacies, or insurance companies
  • Ensure that providers are scheduled for best use of time (Optimized)
  • Support clinicians by responding to telephone encounters
  • Schedule patient follow-up appointments as requested
  • Reach out to patients who are late to tele visits
  • Send referral letters to referring physician
  • Monitor and complete tickets via e-Clinical Works support portal
  • Respond to patient inquiries
  • Troubleshoot minor technological issues or escalate them to our helpdesk
  • Liaison between call center agents and medical assistants
Essential Functions:

Medical office reception experience, including:
  • Use of an Electronic Health Record (EHR) in your daily work
  • Answering phones and multitasking in a fast-paced clinical practice
  • Scheduling patient appointments
  • Understanding of patient privacy rules and experience in a HIPAA-compliant practice
  • Strong written and verbal communication skills
  • Excellent customer Service
  • Understanding of general medical practice workflows
  • Ability to multitask accurately
  • Enjoy working in team-based environment
  • Education: Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.
  • Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.


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