CX Digital Success Manager

2 weeks ago

Jefferson City, United States EDB Full time

A Little About Us Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security. We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure. EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us CX Digital Success Manager Job Summary: Enterprise DB is seeking a highly motivated and experienced CX Digitial Success Manager to join our team. The CX Digital Success Manager will be responsible for customer success data strategy and integrity, reporting and monitoring business performance and optimizing operations and processes within the Customer Success team to drive efficiency and effectiveness. Key Responsibilities: Develop a comprehensive digital customer success strategy tailored to the needs of smaller customers, focusing on scalable solutions to drive product adoption, value realization, and customer loyalty.

Produce high-quality, engaging digital content tailored to different stages of the customer journey, including educational materials, product guides, tutorials, FAQs, and success stories, ensuring relevance and accessibility to the target customer segment.

Leverage the latest in digital technologies, including customer success platforms, CRM tools, content management systems, and analytics tools, to automate and optimize the delivery of digital customer success initiatives.

Regularly analyze campaign and content performance and customer engagement metrics to assess the effectiveness of digital customer success efforts, making data-driven decisions to optimize strategies and tactics and to continuously improve content, campaigns, and overall digital customer success initiatives.

Work closely with cross-functional stakeholders to ensure alignment on customer success goals and processes, sharing insights and feedback to enhance the overall customer experience.

Requirements: Ability to develop and implement comprehensive digital customer success strategies that align with the company’s goals and address the needs of smaller customer segments.

Strong writing and content creation skills with the ability to produce engaging, informative, and compelling content tailored to various stages of the customer journey. Proficiency in storytelling to highlight product benefits, customer success stories, and use cases.

Proficiency with customer success platforms, CRM software, content management systems (CMS), marketing/email automation tools and digital analytics tools. Ability to quickly adapt to new technologies and platforms is crucial.

Proficiency in using analytics tools to measure campaign performance, customer engagement, and content effectiveness. Ability to interpret data, draw insights, and make data-driven decisions to improve digital customer success efforts.

5+ years working for SaaS company, including 2+ years in a CX program management, portfolio management or practices role

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work independently and collaboratively in a fast-paced, dynamic environment

Bachelor’s degree in relevant field

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024 Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote #BI-Remote

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