Intake & Records Coordinator

3 weeks ago


Phoenix, United States FSL Programs Full time

Job Description Job Description Position Summary This position supports the program by completing intake and case record needs associated with patient information. Manages the Kindness Closet and Community Resource Office at St. Joseph’s Hospital and Medical Center (SJHMC). Assists with organizing patient assignments and provides referral information at SJHMC. Committed to the constant pursuit of excellence in improving the health status of the patient and decreasing hospital readmission rates, ensures the safe and effective transfers of patients across the care continuum, serving as the bridge between the professional staff in a care setting, (e.g. hospital), the patient and/or family and the community healthcare provider. This position has no direct reports. Essential Functions: % of Time Intake & Referral Greet and assist clients visiting the Community Resource Office Verbally communicates and distributes correspondence in a professional manner Answer phone to provide information and referrals to all inquiries Review and respond to incoming referrals within 3 hours Deliver Durable Medical Equipment (DME) and covered prescriptions to patient room or coordinate with patient’s care team for delivery Maintain Community Resource Office and Kindness Closet Receive DME donations at SJHMC and complete donation receipts Uses office equipment to complete tasks, i.e., copies, computer, fax machine, telephone Complete telephone contact to provide follow-up, support, reassurance, socialization, and general welfare checks to assigned client list Document interaction with the client, placing an emphasis on gathering information for the Patient Care Advocate to follow up Research resources to troubleshoot patient needs 60% Program Enrollment Complete enrollment process at hospital bedside Complete documentation and keep patient records updated within 24 hours and as needed Maintains confidentiality of all patient information and is sensitive to confidential matters when interacting with patients/family members (Follows all HIPAA and patient privacy regulations) Acts as a continuing resource for the hospital personnel, patients and/or caregivers 30% Miscellaneous Models FSL’s Core Values Serves as a support to volunteer staff Participates in routine staff meetings and trainings as needed Supports and encourages linkage with other FSL programs, services, and facilities Other duties as assigned 10% Requirements Minimum Required: 18+ years old 1+ year experience working in medical office, care coordination, case management, or other related experience Valid AZ Fingerprint Clearance Card or ability to obtain Able to pass hospital clearance requirements Pass FSL background check Pass a pre-employment drug test Experience using office equipment (computer, multi-line phone, fax, copier, scanner, etc.) Experience with computer programs (Microsoft Office applications, databases) in order to perform data entry, retrieval, and report generation Excellent written, verbal and listening communication skills Excellent interpersonal skills Able to work independently, while collaborating with other team members Preferred: Bilingual (English/Spanish) Skills Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population Ability to problem solve, multitask, and follow directions Excellent Customer Service skills Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others Strong organizational, planning and time management skills Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel Abilities Able to comprehend, retain, and follow regulations and procedures Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. Willingness and ability to embody FSL’s core values: Have passion for our mission Follow the golden rule Do the right thing Begin with a can-do attitude Find a better way Be your best Physical Demands Ability to work in a climate-controlled environment, infrequently outdoors Ability to frequently stand, see, hear, speak, and be physically flexible Requires bending, stooping, lifting, and standing for certain periods of time Able to lift 25 pounds Able to work under conditions of frequent interruption



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