Submission for the position: Patient Services Specialist 2

3 months ago


Fort Worth, United States Baylor Scott & White Healthcare Full time
JOB SUMMARY

The Patient Services Specialist 2 Float, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Serves as a float pool resource to various clinics within designated, local region.
  • Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
  • Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report.
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
  • Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
  • Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.
  • Assists in training, mentoring and providing assistance to junior staff as requested.
KEY SUCCESS FACTORS
  • Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
  • Excellent listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to fit communication style to suit different audiences.
  • Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation.
  • Thorough knowledge of the out of network process.
  • Skilled in the use of personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
  • Able to mentor and train staff.
BENEFITS

Our competitive benefits package includes the following
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

    Note: Benefits may vary based upon position type and/or level


QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - 1 Year of Experience

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