IT Delivery Leader

4 weeks ago

Olathe, United States Husqvarna Group Full time

Welcome to one of the world's oldest start-ups. - We really have that passion for innovation - and with it, we create new solutions to enhance urban and green spaces, used and loved by many. By continuously challenging ourselves, we have kept innovating and re-inventing our business, for more than three centuries (330 years, to be more exact). This is our heritage. And our future. And now, we really want you to be a part of it.

In the global Husqvarna Group IT department Global Information Services, GIS, you will be part of a dynamic and forward-thinking global team, playing a critical part of business uptime, development and innovation.

Our aim is to ensure that we have the necessary technology, tools and infrastructure to operate efficiently. We are responsible for managing technological infrastructure, software, data, cybersecurity, and communication and collaboration tools. With evolving technology, we are committed to meeting future business needs. Our IT department is a global and diverse team with a wide variety of backgrounds, expertise's and perspectives. With more than 200 people in the team we are present almost all over the world.

Position and Key Responsibilities

The IT Delivery Leader for Husqvarna Construction (HCD) North America is part of the GIS HCD IT Operations team. Who is accountable to ensure the overall life cycle, delivery, support and governance of infrastructure, workplace and local applications towards Husqvarna Construction globally (one of three business divisions in the Husqvarna Group). This position is located in our Olathe, KS office.

The IT Delivery Leader HCD NA is responsible for the life cycle and end to end delivery of local or regional IT Business services in USA and Canada towards Husqvarna Construction NA. The IT Delivery Leader act as a trusted partner and advisor towards business with regards to the local or regional IT Service. To provide recommendations and to drive value-added initiatives for the business and users of IT Services. The IT Delivery Leader is also responsible for the daily operation and to ensure alignment with service agreements and IT security guidelines.

  • Establish and maintain service commitments with business (SLA/KPI based).
  • Secure that the Services delivers according to business demands and agreed service commitments towards business .
  • Participate and report service status in business and GIS forums to follow-up delivery of local and regional Services and to prioritize support, maintenance and development activities.
  • Be the main point-of-escalation for the business users when delivery processes or contracted Services are not performing according to pre-defined levels.
  • Guide business users on IT processes and help to escalate IT issues to other GIS functions.
  • Present a local or regional IT landscape to allow better interaction / collaboration with other GIS colleagues.
  • Manage changes, as a Project Manager. in the local IT environment and services, including resources and budget
  • Coordinate and support Global GIS projects.
  • Maintain and develop lifecycle and maintenance plans for local applications.
  • Optimize the service delivery of local services including change management, release, capacity, problem management etc. Support audit compliance of the local/regional IT business services. Assists in license management and ensures regular reviews of user access management.
  • Support the business in local IT purchases.
  • Ensure adherence to the global IT Service Management processes and functions for the services, where applicable.
  • The role includes continuously building relationships and communicating with key-users/stakeholders, Suppliers and other GIS functions to ensure successful deliveries.
Education and Experience
  • Bachelor degree with minimum 5-7 years experience in a similar role within a global environment.
  • Experience with workplace management and/or infrastructure management.
  • Experienced with ITIL processes
  • Experience managing projects and IT budgets
  • Hands-on, self-going, service-minded, methodic, analytical, result-oriented, driven, team-player, business-focused.
  • Language skills: fluent in English.


Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply:
We are continuously accepting applications

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