Customer Service
4 weeks ago
**Customer Service (Client Relations Executive)**
benefits:
health & wellness benefits
training opportunities
outlet location(s): Newton, Downtown Core, Outram
job description Roles and Responsibilities
Perform basic front desk duties like attending to walk in customers, answering email, phone or appointment booking enquiries in a professional manner
Handle all clients requests promptly and resolve customer's enquiries professionally
Ensure interactions with customers are handled professionally with care and adhering to companys policies and procedures, escalating cases where required
Record and update communication with clients in the inhouse CRM system (Zenoti) timely and accurately
Equipped with sales, customer service and skincare knowledge to educate customers on Porcelains Products & Services
Build rapport and establish good relationship with clients to ensure customer retention & loyalty
Promote & up-sell products, services and package to maximize sales opportunities where possible
Educate customers through effective communication to increase understanding of product offering and product sales.
Investigating and solving customers problems, which may be complex and long-standing
Handling Customers enquiries and complains in a timely manner
Communicate and work closely with therapists to ensure maximum client satisfaction
Follow up with clients on skin conditions, treatment progress and appointment scheduling
Appointment booking and Scheduling for clients
Liaising with internal departments to ensure clients needs are fulfilled effectively
Assist in training of new staff to deliver a high standard of customer service
Report to Customer Success Manager on a weekly basis for new customer generation and service level
Face to Face Customer Interaction (Sales, Customer Service, Recommendation, Skincare Knowledge)
Manage POS, payment terminals and day-to-day store opening and closing procedures.
Maintain Outlets Tidiness and Cleanliness
Perform reception and administrative duties as required Job Requirements:
At least a professional certification holder in any specialization
At least 3 year of experience in related field / industry
Proficient in English (both written/spoken)
Well-groomed and presentable
Digitally proficient in both social media platforms and MS Office Application (Words/Excel/PowerPoint)
Strong communication and interpersonal skills
qualifications: N.A
work experience level: junior level
must-have skills: PROFESSIONAL CERTIFICATION HOLDER IN ANY SPECIALIZATION
nice to have skills: 3 YEAR OF EXPERIENCE IN RELATED FIELD / INDUSTRY
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