Customer Service

4 weeks ago


Newton, United States CareerBuilder Full time

**Customer Service (Client Relations Executive)**
benefits:

health & wellness benefits
training opportunities
outlet location(s): Newton, Downtown Core, Outram
job description Roles and Responsibilities

Perform basic front desk duties like attending to walk in customers, answering email, phone or appointment booking enquiries in a professional manner

Handle all clients requests promptly and resolve customer's enquiries professionally

Ensure interactions with customers are handled professionally with care and adhering to companys policies and procedures, escalating cases where required

Record and update communication with clients in the inhouse CRM system (Zenoti) timely and accurately

Equipped with sales, customer service and skincare knowledge to educate customers on Porcelains Products & Services

Build rapport and establish good relationship with clients to ensure customer retention & loyalty

Promote & up-sell products, services and package to maximize sales opportunities where possible

Educate customers through effective communication to increase understanding of product offering and product sales.

Investigating and solving customers problems, which may be complex and long-standing

Handling Customers enquiries and complains in a timely manner

Communicate and work closely with therapists to ensure maximum client satisfaction

Follow up with clients on skin conditions, treatment progress and appointment scheduling

Appointment booking and Scheduling for clients

Liaising with internal departments to ensure clients needs are fulfilled effectively

Assist in training of new staff to deliver a high standard of customer service

Report to Customer Success Manager on a weekly basis for new customer generation and service level

Face to Face Customer Interaction (Sales, Customer Service, Recommendation, Skincare Knowledge)

Manage POS, payment terminals and day-to-day store opening and closing procedures.

Maintain Outlets Tidiness and Cleanliness

Perform reception and administrative duties as required Job Requirements:

At least a professional certification holder in any specialization

At least 3 year of experience in related field / industry

Proficient in English (both written/spoken)

Well-groomed and presentable

Digitally proficient in both social media platforms and MS Office Application (Words/Excel/PowerPoint)

Strong communication and interpersonal skills
qualifications: N.A
work experience level: junior level
must-have skills: PROFESSIONAL CERTIFICATION HOLDER IN ANY SPECIALIZATION
nice to have skills: 3 YEAR OF EXPERIENCE IN RELATED FIELD / INDUSTRY
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