Customer Care Specialist

2 weeks ago

Jacksonville, United States Northwest Exterminating Full time

** Customer Care Specialist**

**Job Category****:** Customer Service **Requisition Number****:** MCCCA18444 Showing 1 location **Job Details**

**Description**

Look no further, The Turtle is looking to hire you

Join the team that will motivate and empower you to achieve your maximum potential. In everything we do, we believe its about more than just our service, we believe its about creating healthier living environments for homeowners as an ESSENTIAL SERVICE.

**McCall Service will invest in your training as exterminating experience is not required to join our team**

**Job Purpose:**

* Receive all inbound calls and emails to assist customers per their needs including, but not limited to, payments, scheduling, conflict resolution, and selling of additional residential services

* Appropriately notate all accounts and complete all necessary paperwork in a timely fashion

* Complete additional tasks and projects based on the needs of our internal customers

* Problem solve customer accounts for current and future needs

* Ability to describe and sell residential pest services to new and existing customers resulting in monthly commissions

* Continuously meet and exceed goals as set by leadership team

* Focus on consistent customer communication

* Partner with internal groups such as fellow administrative associates, sales, service professionals, and management to ensure extraordinary customer service

**Expectations:**

**THE MCCALL SERVICE WAY**

Serves as a McCall Service Brand Ambassador, always focusing on the highest level of professionalism and image standards

***CUSTOMERS FIRST***

With all we do, begin and end with the customer in mind.

***DO WHAT IS RIGHT***

In every situation, we can choose to do the right thing.

***BE HUMBLE***

Put others first in everything we do.

***BE EXTRAORDINARY***

Always go beyond what is usual or ordinary. Make a difference.

***MOVE FORWARD***

Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.

**What We Offer**

* **Competitive pay and ability to earn monthly commissions**

* Comprehensive benefits package including medical, dental, vision, maternity, & life insurance

* 401(k) plan with company match, employee stock purchase plan

* Paid vacation, holidays, and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

* Industry leading, quality, comprehensive training program

Youve seen the Turtle on our billboards and trucks around town, now you can be part of the McCall Service Team Competitive compensation, benefits, and training opportunities are only the beginning of your career with McCall Service. As part of the Team, youll make a difference in peoples lives by creating healthier living and working environments with our Green Home Services. McCall Service will give you the stable work environment you need to advance your career. McCall Service's family-like culture is about making you feel welcomed and empowered. Come create extraordinary opportunities for yourself with McCall Service

**Skills**

**Required**

**Multitasking** *Intermediate* **Planning & Organizing** *Intermediate* **Problem solving** *Intermediate* **Communication** *Advanced* **Interpersonal Skills** *Intermediate* **Customer Service** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**

**Required**

High School/GED or better.

**Experience**

**Preferred**

Call center experience not required; McCall Service will invest in your training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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