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Call Center

2 months ago

North Olmsted, United States Westside Toyota Full time

Westside Toyota is hiring an Experienced Call Center/ Customer Service Representative

This Job is FOR YOU if you:

  • Have Previous Call Center Experience
  • Are comfortable interacting via the Phone for an 8 hour shift
  • Excel in Customer Service and have Proven Communication Skills
  • Appreciate training plus a script to follow to ensure success
Why it's GREAT:
  • No Cold Calls
  • No Sales Calls
  • Never Boring
  • Excellent Benefits
  • Fun and Exciting Work Environment
Responsibilities and Qualifications:
  • Answer inbound calls and make outbound calls to/from our own service customers and Set Appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Follow up with customers as needed to reset any missed appointments
  • Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize our computer tracking system daily.
  • Previous Customer Service experience a must
  • Excellent computer skills required
  • Valid Driver's License
Benefits
  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Life Insurance
  • Short Term Disability Insurance
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Family owned and operated
  • Long term job security
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.