Dedicated Intake Specialist

1 month ago

Omaha, United States Amber Specialty Pharmacy Full time

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.Hiring Bonus: $1,000Monday-Friday (no weekends)Hours: 8:00 a.m. - 5:00 p.m. CSTSix paid holidaysMust pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.Amber Specialty PharmacyJob Title: Specialty Pharmacy Dedicated Program ManagerDepartment: OperationsFLSA: Non-ExemptGeneral FunctionsThe Dedicated Specialty Pharmacy Program Manager provides services for an exclusive Pharmaceutical Manufacturer or Program. This individual serves as a point of contact for internal and external communication between the Company, Pharmaceutical Manufacturer, and Pharmaceutical Manufacturer Partners connected with contracted services. This individual monitors all aspects of the program to ensure that contractual services and KPI's are being met.Reporting RelationsReports to: Program Management LeadDirect Reports: NonePrimary Responsibilities:Dedicated to the assigned contract, product, and program onlyParticipates in the implementation of a new program or assists in training and implementation when modifications are made to the existing programActs as a liaison between Company, Pharma Manufacturer, and contracted Manufacturer partners (e.g., HUB, etc.) to ensure all contractual obligations are being metCollaborates with internal Company departments, Sr. Director of Clinical Operations, Clinical Operations Specialist and assigned National Account Manager to ensure customer requests are handled in a timely and accurate mannerWorks with the Clinical Operations Team to oversee the contracted program services. Strong diagnostic capabilities; ability to work with internal pharmacy teams to identify key areas for opportunity and improvement, issue resolution, process validation and continued monitoring all aspects of internal processesParticipates in scheduled calls with the Manufacturer and/or HUB as required. Point of contact for case status updates. Triages identified issues or concerns to the appropriate internal team (i.e., prior authorizations, appeals, grant funding, clinical) for appropriate resolution and report results back to the Manufacturer and/or HUBParticipates with assigned National Account Manager, Clinical Operations Team, and Trade Relations in relevant Quarterly Business Reviews (QBRs) as neededBuilds rapport with internal and external customers to promote the highest customer service and a positive image of the CompanyCoordinates and leads meetings to review referral status, implementation, and workflow.This is an office-based positionPrimary Responsibilities:Provides case status and data updates and ad hoc reports to manufacturers and HUBs as requested.Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details.Assists in the development of training, programs, data collection, adverse event reporting and adherence to related to contractual agreements.Adheres to all Company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual.Professional Competencies:Displays Company values and culture at all times. Excellent customer service focus with the ability to work with all levels of internal and external teams.Critical thinking with the problem-solving skills needed to independently and effectively resolve complex issues. High energy and works with a sense of urgency to deliver results. Ability to plan, monitor and deliver positive program outcomes.Strong oral, written, and interpersonal skills. Ability to effectively educate, train, and present information and respond to questions from groups of co-workers, managers, clients, and customers.Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed to meet deadlines.Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Ability to comprehend and apply principles of basic math while analyzing data and generating reports. Ability to monitor KPIs efficiently. Experience with data reporting and creating professional presentations.Highest business acumen, credibility with colleagues and communication skills required to represent requirements to cross-functional teams and partner with Manufacturers or other stakeholders.Ability to host Zoom Meetings with internal and external clientsEducational and Experience Requirements:High school diploma or equivalentLicensure and Certification Requirements:Current unrestricted state pharmacy technician registration/licensureNational or state pharmacy technician certification per applicable State Board of Pharmacy requirementsPhysical Requirements:Must be able to remain in a stationary position up to 90% of the timeThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote eventsConstantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printerThe ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situationsThe ability to observe details at close range (within a few feet of the observer)Working Conditions:Normal office environment.Equipment Used to Perform the Job:Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment.Contacts:Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, insurance providers, payers, vendors, and customers. This is a partial list of contacts and is subject to changes and alternatives.Confidentiality:The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role.Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).Apply now and join our mission to provide exceptional patient care

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