Intake and Customer Service Specialist
3 weeks ago
As the Intake and Customer Service Specialist you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, healthcare practitioners, co-workers, and referral sources as it relates to patient services and third party reimbursement.
RESPONSIBILITIES
- Answer phone calls
- Assist patients over the phone and face to face
- Take and enter orders from physicians and facilities
- Verify eligibility and insurance benefits/coverage
- Discuss financials
- Determine additional equipment needs of patients
- Process invoices and reports
- Associates degree or equivalent experience preferred
- Working knowledge of MS Office Suite (id: Word, Excel, Outlook)
- Ability to type 55wpm
- Experience with add on selling
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Ability to work independently and within a team
- The ability to multi-task and prioritize
- High Attention to Details
Helget Home Medical is a Nebraska based Durable Medical Equipment companies with over 50 years of experience serving Nebraska, Western Iowa, Kansas, Missouri and South Dakota. We are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, medical insurance, 401K with employer match, paid holidays, PTO, and more.
WHAT DO WE VALUE?
Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement
- Background investigation(company-wide)
- Drug screen(when applicable for the position)
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