Shift Lead

3 weeks ago

California, United States Peet's Full time

Peets is currently seeking passionate Supervisors. The Shift Lead models the unwavering commitment to mastery by ensuring unmatched quality and service. They focus on daily operations of the coffeebar, including acting as the Service Leader to guarantee excellent customer service. What Does it Take to be a Successful Shift Lead? Inspirational Leader Promotes a culture of authenticity, respect, dignity, and integrity. Inspires a shared purpose and engagement. Models passion and commitment to continued success. Delivers Operational Excellence Executes quality store openings and closings, troubleshoots issues, and demonstrates pride in the store. Acts as Service Leader at times, ensuring all financial transactions and service standards are met. Champions ongoing development and professional growth across the team. Supports a culture that attracts, retains, and develops top-quality Baristas. The Ideal Candidate will: Consistently demonstrate performance aligned with Peets Vision, Mission, and Values. Have at least one year of supervisory experience with cash handling in the service or food industry, or equivalent experience and training. Possess a friendly, energetic, personable demeanor and a passion for excellent customer service, with a customer-first and quality-focused approach. Maintain professionalism, be agile, and stay composed in a fast-paced environment. Have strong time-management and delegation skills. Possess good problem-solving skills and sound judgment. Be an excellent communicator, relating well to customers and colleagues at all levels. Be extremely reliable and punctual. Be capable of performing various physical tasks during shifts. What Compensation and Benefits do Shift Leads Receive? At Peets, we hire the best and support our employees with rewarding benefits, including: Starting pay between $16.75 and $23.00 per hour, plus $3.00 $6.00 in tips (cash and electronic) Pay ranges based on location, skills, and experience 401(k) plan with generous matching (must be 18+) Tuition scholarships through Oregon State University E Campus for over 95 degrees Full medical, dental, and vision insurance for employees working 21+ hours/week (eligibility begins the first of the month after hire) Employee Assistance Program with mental health resources Paid vacation after 4 months of employment Flexible scheduling Free coffee, baked goods, and employee discounts Opportunities for growth and advancement Note: Responsibilities may change based on operational needs. For the full job description, including essential duties, please see the Shift Lead Job Description. Peets is an Equal Opportunity Employer. Qualified applicants will be considered regardless of arrest or conviction records, in accordance with applicable laws. For more about our craft and values, please visit our website. We look forward to hearing from you #J-18808-Ljbffr

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