Customer Service Technician

6 months ago

Ville Platte, United States BrightSpeed Full time

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web

Job Description

Brightspeed is looking for a Customer Service Technician to join our team As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays.

As a Customer Service Technician your responsibilities will include:

  • Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer facing work and sales referrals
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

BONUS POINTS FOR:

  • Prior experience as a customer facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
  • A+/Net + Certified Required Soft Skills

#LI-GF1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

  • Customer Service Technician

    6 months ago

    Ville Platte, United States Brightspeed Full time

    Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities...

  • Customer Service Technician

    4 weeks ago

    Ville Platte, Louisiana, United States BrightSpeed Full time

    Job SummaryBrightspeed is seeking a skilled Customer Service Technician to install, maintain, and troubleshoot high-speed internet, video, and voice networks. The ideal candidate will have experience with fiber optic technologies and be able to work in a fast-paced environment.Key ResponsibilitiesInstall and maintain high-speed internet, video, and voice...

  • HVAC Service Technician Trainee

    1 month ago

    Ville Platte, Louisiana, United States Smith Air Conditioning Inc. Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic HVAC Technician Trainee to join our team at Smith Air Conditioning Inc. As a key member of our team, you will have the opportunity to learn and grow with our company, developing the skills and knowledge necessary to become a successful HVAC Service Technician.Key ResponsibilitiesParticipate in a...

  • HVAC Residential Service Technician

    1 month ago

    Ville Platte, United States Smith Air Conditioning Inc. Full time

    It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and grow in an industry that is essential to so many. Act Now! Your success is waiting for you! Our Business is growing rapidly and we are hiring top people to grow with us. Apply Now! When you woke up this morning did you look at the ceiling dreading...

  • HVAC Service Technician

    1 month ago

    Ville Platte, Louisiana, United States Smith Air Conditioning Inc. Full time

    Job SummaryWe are seeking a highly skilled and motivated HVAC Residential Service Technician to join our team at Smith Air Conditioning Inc. As a key member of our team, you will be responsible for providing exceptional service and repair of residential HVAC systems, ensuring the comfort and safety of our customers.Key ResponsibilitiesService, repair, and/or...

  • HVAC Residential Service Technician

    1 month ago

    Ville Platte, United States Smith Air Conditioning Inc. Full time

    It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and growin an industry that is essential to so many. Act Now! Your success is waiting for you!Our Business is growing rapidly and we are hiring top people to grow with us. Apply Now! When you woke up this morning did you look at the ceiling dreading the next...

  • HVAC Residential Service Tech Trainee/Apprentice

    1 month ago

    Ville Platte, United States Smith Air Conditioning Inc. Full time

    It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and growin an industry that is essential to so many. Act Now! Your success is waiting for you!Our Business is growing rapidly and we are hiring top people to grow with us. Apply Now! Can we talk? Are you one of the rare few out there that does an excellent job...

  • Automotive Technician Assistant

    4 weeks ago

    Ville Platte, Louisiana, United States Walmart Full time

    Job Summary:As a Tire & Lube Associate at Walmart, you will be responsible for ensuring customers have a great first and last impression. This includes having a valid driver's license and being able to change oil, tires, and perform other general maintenance tasks. Additionally, you will become certified on and operate powered equipment needed to perform the...

  • Auto Parts Service Representative

    4 weeks ago

    Ville Platte, Louisiana, United States O'Reilly Auto Parts Full time

    Job Summary: We are seeking a highly skilled and customer-focused Parts Specialist to join our team at O'Reilly Auto Parts. As a key member of our sales team, you will be responsible for providing exceptional service to our retail and installer customers, while also supporting store management in the accomplishment of assigned tasks.Key...

  • Cashier & Front End Services Associate

    1 month ago

    Ville Platte, Louisiana, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Cashier & Front End Services Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service,...

  • Service Development Liaison

    4 weeks ago

    Ville Platte, Louisiana, United States Freedom Behavioral Hospital of Ville Platte Full time

    Job DescriptionThe Service Development Representative plays a pivotal role in developing referral relationships with community resources and serving as a conduit for information exchange between the facility and these resources. This ensures that both parties are aware of how their services can complement and meet the client's needs.Collaborating with the...

  • Service Development Representative

    4 months ago

    Ville Platte, United States Freedom Behavioral Hospital of Ville Platte Full time

    The Service Development Representative develops referral relationships with resources in the community and acts as a conduit for information between the facility and the resources making each aware of how their services may compliment and meet the client's needs. Collaborates with the Service Development Director, staff and community to identify specific...

  • Senior Petroleum Service Technician

    4 weeks ago

    North Platte, Nebraska, United States Midwest Petroleum Equipment LLC Full time

    Job OverviewMidwest Petroleum Equipment LLC is seeking a highly skilled and experienced Senior Service Technician to join our team. As a key member of our service team, you will be responsible for troubleshooting, repairing, and maintaining electrical, electronic, hydraulic, and mechanical petroleum equipment and products.Key Responsibilities:Troubleshoot...

  • Sales Associate

    4 weeks ago

    Ville Platte, Louisiana, United States Walmart Full time

    Job Summary:As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring that customer orders are filled accurately and efficiently. This role involves walking up to 5 miles each day while fulfilling online customer orders, reviewing customer orders, locating and selecting merchandise on the salesfloor, and...

  • Fuel Station Associate

    4 weeks ago

    Ville Platte, Louisiana, United States Wal-Mart Stores , Inc. Full time

    Job SummaryAs a Fuel Station Associate at Walmart, you will play a vital role in ensuring the smooth operation of our fuel stations. Your primary responsibility will be to provide exceptional customer service, ensuring that customers have a positive experience when fueling up at our stations.Key ResponsibilitiesProvide excellent customer service, greeting...

  • Sales Associate

    1 month ago

    Ville Platte, Louisiana, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Walmart. As a Sales Associate, you will play a key role in providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth in our Apparel department.Key ResponsibilitiesProvide excellent customer service,...

  • Fuel Station Associate

    4 weeks ago

    Ville Platte, Louisiana, United States Walmart Full time

    About the RoleAs a fuel station associate at Walmart, you will play a vital role in ensuring the smooth operation of our fuel stations. Your primary responsibility will be to provide exceptional customer service, ensuring that every customer leaves our station satisfied with their experience. You will be responsible for managing the fuel station, including...

  • Sales Floor Team Member

    4 weeks ago

    Ville Platte, Louisiana, United States Dollar Tree Full time

    Key Responsibilities:As a Sales Floor Associate at Dollar Tree, you will be responsible for handling all sales transactions while operating assigned cash registers. You will also be responsible for maintaining the security of all cash and providing a high level of good customer service. Additionally, you will be expected to protect all company assets and...

  • Sales Associate

    4 days ago

    Ville Platte, Louisiana, United States Wal-Mart Stores , Inc. Full time

    About This RoleWe are seeking a Sales Associate to join our team in the Apparel and General Merchandise departments. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and meeting sales goals.ResponsibilitiesProvide exceptional customer service, answering questions and...

  • Cart Attendant

    1 month ago

    Ville Platte, Louisiana, United States Walmart Full time

    Cart and Janitorial Associate Opportunity at WalmartWe are seeking a reliable and detail-oriented individual to join our team as a Cart and Janitorial Associate at Walmart. As a key member of our Front-End Service team, you will play a vital role in ensuring our customers have a positive experience from the moment they enter our store to the moment they...